Customer Success Executive

Are you passionate about helping customers succeed and getting real satisfaction from seeing them thrive? My client is looking for a Customer Success Executive to be the voice of the customer and deliver outstanding experiences with a fast-growing SaaS business.
Why This Role Is Unmissable
You’ll join a dynamic, fast-paced tech environment where your work directly shapes how customers use digital solutions, drives measurable ROI, and builds long-term relationships. You’ll guide customers from onboarding to ongoing support, acting as their trusted partner and champion at every stage.
What You’ll Do
 
* Serve as the primary post-sale contact for assigned accounts, ensuring customers get maximum value from their solutions.
 
* Guide onboarding, configuration, and best practices for digital experience management.
 
* Create tailored success plans aligned with each customer’s goals.
 
* Monitor account health, usage, and feedback to ensure satisfaction and retention.
 
* Conduct Benefits Realisation exercises to identify opportunities to enhance value.
 
* Collaborate with Sales, Product, and Support teams to resolve issues and drive improvements.
 
* Be the customer’s voice internally, influencing product enhancements.
 
* Ensure zero attrition within your customer base, keeping accounts happy and loyal.
Who Will Thrive
 
* A couple of years+ experience in Customer Success, Account Management, or SaaS implementation.
 
* Experience with CMS platforms (e.g. Word Press, Drupal), or similar solutions.
 
* Passion for technology and digital transformation, with a desire to become a subject matter expert.
 
* Strong communication, presentation, and relationship-building skills.
 
* Analytical mindset, able to turn data into actionable insights.
 
* Proactive, organized, and customer focused.
Bonus Skills
 
* Training in sales/account management (e.g., Target Account Selling).
 
* Experience with marketing campaigns, automation tools like Hub Spot, or support tracking platforms.
 
* Public sector experience is a plus.
 
* Growth mindset, eager to learn and continuously improve.
What’s in it for You
 
* Competitive salary £35,000–£40,000 plus OTE incentive up to 5k
 
* Equity options giving you a stake in the company’s success.
 
* Comprehensive benefits including retail discounts, 24/7 GP, and wellness support.
 
* Hybrid working with a minimum of three days in the office.
 
* Work directly with a successful entrepreneur in a collaborative environment.
 
* Contribute to projects that make a tangible difference to millions of people.
This role lets you make a real difference for customers, drive measurable results, and be part of a thriving SaaS business where your contributions truly matter