Director of Operations

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You'll report to the Managing Director, Central Solutions, and the role holder will develop and lead operational excellence and best business practice within our Cleaning and Integrated Services sector; optimizing our service(s) and value offering to customers to achieve performance targets. You will bring innovation, leadership, clear financial focus, and growth and ensure a high-performance culture within your remit. This is an active and visible role within a growing division requiring strong leadership competence in addition to entrepreneurial ability.

Client interaction is significant and excellent relationship management skills are required.

• Oversee day-to-day operations of role portfolio.
• Develop and implement process improvements to enhance service quality and efficiency.
• Experience in the cleaning, associated services and integrated services market within the sector is essential.
• Proven experience in a senior operational management role managing multiple service lines, multiple sites and people.
• Collaboration with executive-level management in the development of performance goals and long-term operational plans.
• Set strategic goals for operational efficiency and increased productivity.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles for our key initiatives.
• Analyse current operational processes and performance, recommending solutions for improvement.
• Build and maintain relationships with all department leads, external partners and vendors to make decisions regarding operational activity and strategic goals.
• Devise strategies to ensure growth of programs company-wide, identifying and implementing process improvements that will maximise output and minimise costs.
• Commercial experience of managing significant budgets with the ability to demonstrate and implement initiatives to measure and improve financial targets.
• This role will require significant interaction at all levels within the Company and with internal stakeholders and external clients so excellent communication and influencing skills are required.
• High degree of involvement in supporting business development activity including quotes/tender submissions and client presentations.
• The individual will possess excellent leadership and motivational skills in order to create a high performing team and will coach and develop team members to achieve their potential and will have an inspiring and engaging management style.
• Self-motivated and able to work on own initiative often in challenging situations as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort.
• Ensure full compliance with Industry Standards, relevant employment legislation, ISO and Company procedures & policies.
• Maintain an absolute focus on Health and Safety at all times ensuring a safe working environment and full compliance with health and safety legislation.

• Business unit Senior Leadership Team
• GB Executive Team
• Human Resources
• People & Payroll Service
• Customer Experience
• Health & Safety
• Clients
• Frontline Teams

• A relevant Business Degree, experience to similar level or equivalent.
• Proven experience (5+ years) senior leadership role in an appropriate field.
• Superior knowledge of multiple operational functions and principles, including finance, customer service, operations and people management.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
• Strong working knowledge of industry regulations and legislative guidelines.
• A successful track record of operating at a strategic level, building strong client relationships and value-based management.
• Ability to remove barriers and drive innovation throughout the organisation and demonstrate creative and effective ways to motivate teams.
• Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture.
• Entrepreneurial spirit, together with an energy and passion to develop a successful and growing division.
• Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Effective communication and negotiation skills, capable of building lasting client relationships.
• A passion for providing first class customer service.
• A strong and motivated leader with the ability to lead by example.
• An excellent influencer at all organisational levels, including the ability to develop credibility quickly with Senior Managers/decision makers.

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to…