Billing Manager

Culina Group is a market-leading ambient and chilled food and drink third party logistics specialist. We provide warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions, working in partnership with some of the biggest household names in the food and drink sector. With over 20 million square feet of warehousing spread across 100 depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location.

Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland.

Job Description As a Billing Team Manager, you will manage a team comprised of O2C Billing Team Leads, Analysts, and Senior Analysts ensuring the prompt turnover of debtors into cash through proactive billing strategies, whilst also ensuring the effective management of the various billing interfaces. You will act as the link between O2C, technology and the business stakeholders to ensure billing data integrity, leading to accurate, efficient and compliant billing processes.

You will be fully accountable for the team's efforts and conduct when executing tasks, and the overall efficiency and effectiveness of the billing function. You will share joint responsibility for the end-to-end Order to Cash process, working closely with Sales and other key business stakeholders to ensure seamless execution and continuous improvement. In this role it is paramount that you build and maintain strong, collaborative relationships with key customers and internal stakeholders and be influential in your dealings with them.

Key duties of a Billing Team Manager:
Manage tasks appropriately within the team to ensure that customers are billed in an accurate, compliant and timely manner, and act (including corrective or disciplinary action where needed) when this is not happening Ensure that the interfaces between the various Billing systems are cleared and reconciled on a regular basis Proactively review reporting/KPI's, continually monitoring the end-to-end O2C process Based on your prior experience identify process pain points, initiate corrective action where necessary and able, escalating where not Be accountable for the planning, coordination and fixing of issues within the process Give feedback (positive and negative) in a constructive manner to direct reports Be accountable for how the team are mentored and managed, and coach subordinate leaders on how to mentor, direct and lead their teams Engage with the wider Muller group to drive compliance with VAT and other relevant financial regulations Clear communication to senior stakeholders and customers in a clear and confident manner.

Be able to present to superiors as well as non-AR colleagues (i.e. IT Helpdesk, Wider Business):
Confidence when robustly engaging with Seniors, 3rd parties and Customers Be able to defend a position in a discussion/debate Be able to persuade and motivate subordinates appropriately verbally and by email Be able to present logical/coherent arguments when presenting to Design Forums (DF) and Snr Leadership Teams (SLT) Share any learning and support peers, specifically working with risk, collections, customer services, transport, depots/sites and commercial teams to resolve issues Manage any internal or external escalations in a timely and professional manner, ensuring clear and concise communication is always maintained Be able to coach less experienced members of the team through challenging/non-standard business scenarios Be versed in policies relating to employee conduct, discipline and benefits and use this knowledge to support, reward or correct employee behaviour as necessary Verify & validate the effectiveness of proposed process improvement solutions by other team members Be prepared to plan and lead the implementation of solutions as and when required Using previous experience be able to scale the impact issues will have on the end-to-end O2C process, and therefore prioritise the order they are addressed Be prepared to plan and lead the implementation of solutions as and when required including the planning,…