Cruise Sales Agent EMEA

Description

JOB DESCRIPTION

JOB TITLE
:
Cruise Sales Agent – UK/EMEA

POSITION REPORTS TO
:
Team Lead – UK/EMEA

DIRECT REPORTS
:
None

LOCATION
:
Woking, England, United Kingdom

* This role is fully on-site and requires working in our physical office.*

The Voyage Sales Specialist – EMEA & UK serves Travel Partners and Direct Guests across Europe, the Middle East, and Africa. Acting as a key liaison between our valued accounts and the wider Sales and Operations teams, the Specialist drives business growth by providing seamless end-to
- service. This includes managing reservations, assisting with guest needs, handling irregular operations (i.e. redeployments), and maximizing every interaction as a sales opportunity—all while ensuring an exceptional Azamara experience.

Azamara is a global premium cruise line inspiring curious and passionate travelers to explore the world through immersive voyages. We deliver world-class service both onboard and across destinations worldwide. Our employees enjoy a flexible and supportive work environment, competitive compensation, and opportunities for professional development—while being part of a vibrant international team that values collaboration and innovation.

• Join a growing, transformative cruise brand.
• Be part of a multicultural, global team that celebrates diverse perspectives.
• Work with colleagues and guests from across EMEA and beyond.
• Embrace and embody our core values:
  • Curiosity – We approach every interaction with empathy and open-mindedness.
  • Sustainability – We protect the world where blue meets green.
  • Integrity – We do the right thing, even when no one is watching.
  • Accountability – We take ownership and deliver results.
  • Passion – It’s in everything we do.

• Engaging, professional, and relationship-driven.
• Skilled at managing time and multitasking in a fast-paced environment.
• Self-motivated, proactive, and detail-oriented.
• An excellent communicator who listens, empathizes, and resolves effectively.
• Comfortable working independently in an office and a results-driven setting.

• Provide personalized service to Travel Partners and Direct Guests across EMEA and the UK
  .
• Handle inbound and outbound calls, emails, and correspondence in line with regional service standards.
• Respond promptly to sales inquiries and identify upsell or cross-sell opportunities.
• Manage existing bookings, including modifications, payments, and guest preferences.
• Assist with special requests, accessibility accommodations, and bespoke travel needs.
• Oversee re-accommodations or redeployments and Ensure accurate Handling of refunds and cancellations.
• Manage guest preferences related to Future Cruise Credits (FCCs) and maintain accurate client records.
• Support EMEA Sales Managers in growing key accounts and achieving sales Targets.
• Collaborate with Internal Teams (Operations, Revenue, Marketing, and IT) to resolve guest and partner issues efficiently.
• Participate in department initiatives, performance projects, and training as required.

• None

• Minimum 2 years of sales or service experience
  , preferably in travel, tourism, or hospitality.
• Proven ability to manage client relationships and deliver high-quality Service.
• Strong communication and writing skills, with professional fluency in English.
• Additional European language(s) (e.g., German, French, Spanish, Italian) highly advantageous.
• Familiarity with travel booking systems such as Seaware and call management tools such as Ring Central preferred.
• Strong organizational, multitasking, and problem-solving Abilities.
• Comfortable working across time zones and in-office, 5 days a week.

• Customer-focused mindset with natural sales instincts.
• Skilled in building rapport with travel professionals and direct guests.
• Excellent attention to detail and follow-through.
• Confident working independently and taking ownership of outcomes.
• Enthusiastic, positive, and driven to exceed expectations.

Flexible, between 9:00am GMT – 9:00pm GMT, with a willingness to adapt to various time zones to support a global customer base.