Therapy Administrator

Job Title:

Therapy Administrator

Location:

Wokingham Hospital, Barkham Road, Wokingham RG41 2RE

Hours:

37.5 hours per week Monday – Friday 8.00am – 4.00pm / 8.30am – 4.30pm

Trust:
Berkshire Healthcare NHS Foundation Trust

Role type:
Temporary for 5 months with possibility of extension

Job Purpose:

To provide a high quality, comprehensive administrative service supporting the CYPIT Team within the Children, Families and All Age Service (CFAA). This role supports the CYPIT Therapists, enabling the delivery of an effective and efficient service to children and families from referral to discharge.

The duties of this post will include direct administrative support and diary management for clinicians and providing reception cover when required. The post will include exchanging verbal and written information with patients, staff, and carers relating to appointments and meetings, requiring tact and diplomacy at all times. The post will require close liaison with the other teams within CYPF and outside agencies, GP practices, Social Services and Education on a daily basis

Duties & responsibilities

* To manage the administration processes required for the patient from referral to discharge.

* To support with scheduling appointments for clinicians, booking clinics, and liaising between clinicians and families.

* To lead on bookings for a speciality area including management of waiting lists as directed.

* To lead on a speciality area but to also provide support and cover for others as needed.

* To support / manage the process of EHCP requests from point of receipt to completion of sending out EHCP health reports to expected deadlines, liaising with local authority partners as necessary.

* To support/manage the process of sending out correspondence, filing, discharging and archiving within the required timescales and alerting the administration manager for any priorities that needs to be addressed.

* To work unsupervised on a daily basis prioritising own workload using your own initiative as to determining what is routine or urgent across service.

* Support the Administration Team and Business Manager in developing common administration processes, agreeing rotas to cover staff absence and providing data performance and quality reports Maintain comprehensive office systems ensuring they are up to date and accessible.

* Operate in a flexible manner in order to ensure that the administration Team operates as efficiently and effectively as possible.

* To open and sort the post / electronic mail and take appropriate action as required.

* Take/Transcribe formal minutes as and when required.

* Photocopying and distribution of documents, articles etc. as required.

* To support projects and ad-hoc work requirements by undertaking a variety of administration and clerical tasks

* To support and maintain, where required, elements of health, safety and security requirements across the service including reporting job requests to Berkshire shared services.

* To contribute toward the smooth running of the Enquiries Advice and Support service, receiving calls, transferring to therapists and processing referrals.

You’ll learn the following whilst working at the trust:

* An in depth understanding of the roles and responsibilities involved in working within the NHS

* Knowledge of the systems used, to effectively complete your role to the highest standard at all times

* A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

* Knowledge of the RiO system

* Experience of using Office computer programs including Excel, Word and Outlook

* Ability to liaise with all professionals and levels in a confident and effective manner

* Ability to deal…