Regional Co-ordinator

ABEC is a Building and Energy Management System Specialist. Our Product / Service Lines are;
•
BMS & PMS Maintenance and Remote Services and Monitoring.
•
Special Projects in existing buildings (FM's and End Users)
•
Energy Contracts and Projects
•
Smart Buildings (Analytics & IoT)
This is a fast-growing company operating in The UK & Ireland and Europe with exciting growth and expansion plans. The main offices are in Tewkesbury and Wokingham with most of the workforce being mobile or remote.

Role:

To co-ordinate the service contracts within a set region. It is a high intensity role demanding high levels of communication and planning skills.
This is a great opportunity for someone who welcomes a fast paced and exciting environment in a growing business. The ideal candidate must be comfortable liaising with both staff and clients to ensure the planning of the service contracts are delivered to a high level of service.

Duties:

1.
Planning
-Planning in PPM works
-Deploying engineer diaries and notifying customers of visits.
-Arranging callouts with customer and engineer.
-Setting up callouts on JL & construct
-Scheduling in MX works including checking parts arrived.
-Booking in training/ meetings/ project days/ sickness for engineers on JL

2.
Renewals & New Contracts
-Setting up new customers and contracts on Job logic. Requesting new customer forms where applicable.
-Renewing existing contracts
-Customer Welcome Packs & RAMS
-Keeping track of what has been renewed and what we have lost.

3. General
-Assisting regional manager with customer reports for the region
-Assisting regional manager with resource planning for the region
-Answering telephone - assisting customers/engineers with enquiries and re-directing calls to correct
department/person where necessary
-Processing reports for PPM, MX & Callouts.
-MX quotes from Reports
-Billing jobs correctly (MX & Callout)
-Sub-contractor engineer management. Subby works are not dealt with through JL Formatting reports,
creating quotations. Saving reports to customer file and then putting copies onto JL job for easy tracking.
-Sending copies of paperwork and dealing with emails with various customer queries.
-Checking the post visit list to tell Gordon if things can be invoiced.
-Attending review meeting with customers and service managers as necessary