Investigation Engineer - Medical Devices

Investigation Engineer - Medical Devices

Join to apply for the Investigation Engineer - Medical Devices role at BD Nogales Norte
.

Your role will focus on investigating customer complaints related to medical devices and ensuring timely resolution in line with regulatory and quality standards. You will conduct root cause analysis, product testing, and clear documentation to improve customer experience and compliance.

BD is proud to be certified as a Top Employer 2025 in the United Kingdom, reflecting our commitment to creating an exceptional working environment. A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth‑centered, and rewarding culture.

• Manage receipt, processing, and evaluation of complaint‑related products and samples
• Conduct investigations into customer experiences and communicate findings across teams
• Perform root cause analysis and formal product testing on infusion devices
• Document investigation results and conclusions in the complaint handling system
• Analyse complaint trends and identify opportunities for process improvement
• Recommend corrective and preventive actions based on investigation outcomes
• Collaborate with engineering, manufacturing, and quality teams to address issues
• Ensure compliance with regulatory requirements and internal quality standards

• Engineering degree or HND/HNC in Electronic or Mechanical Engineering, or a minimum of two years of proven experience in an engineering role within the medical device, pharmaceutical, or related industries
• Skilled in failure analysis and problem‑solving for electromechanical devices
• Proficient in Microsoft Office Suite with strong reporting skills
• Comfortable working independently and collaboratively in a fast‑paced environment
• Detail‑oriented with ability to manage multiple investigations accurately
• Strong communication skills for clear written and verbal updates

Salary range for the role: £32,000 to £34,000 + bonus + benefits

Employment type:

Full‑time
• Seniority level:
Entry level
• Job function:
Engineering and Information Technology
• Industry: Manufacturing

BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.

Salary or hourly rate ranges are determined by experience, education, and skills, and are in line with applicable labor laws.

Apply now if this sounds like you!