Business Support Executive

Business Support Executive – Direct support to the Managing Director.

Location:

Wolverhampton (On‑site).
Type:
Full‑time, Permanent.

Hours:

Monday to Friday, 8:30 am – 5:30 pm.
Salary: £27 000–£30 000 per annum (depending on experience).

About the Company – A well‑established UK‑based manufacturing and branding business specialising in custom printing, embroidery, and offshore sourcing for retail and trade clients. Operating from a modern West Midlands facility, we deliver a wide range of branded merchandise and work closely with international partners to meet customer requirements efficiently and to a high standard. The environment is hands‑on, fast‑paced, and collaborative, where reliability, ownership, and attention to detail are essential.

The role is a high‑trust, high‑responsibility position, providing direct, day‑to‑day support to the Managing Director.

• Email & Communication Management
  • Manage and prioritise the MD's inbox, responding to customer, supplier, and internal emails where appropriate.
  • Act as a central communication point between the MD and Sales, Admin, Marketing, and Warehouse teams.
  • Handle confidential information with professionalism and discretion at all times.
• Quoting & Supplier Support
  • Prepare and issue customer quotes using internal pricing structures and offshore calculators.
  • Liaise with UK and international suppliers to obtain pricing, confirm production details, and track shipments.
  • Support Sales with costings and supplier correspondence.
• Order & Supplier Coordination
  • Process and monitor offshore orders from placement through to delivery.
  • Raise and update purchase orders in our management system and ensure supplier invoices are correctly recorded.
  • Proactively chase order progress and delivery dates, communicating updates internally.
• Task & Project Coordination
  • Track tasks, actions, and decisions arising from emails, meetings, and ongoing work.
  • Maintain task and project boards (e.g. task management tool) to ensure visibility, accountability, and progress.
  • Follow up on actions, flag risks early, and elevate issues where needed to avoid delays.
  • Identify gaps and ensure outstanding actions are completed without delay.
• Reporting & Business Support
  • Update and maintain weekly business metrics and sales reports.
  • Keep records, trackers, and shared folders accurate and up to date.
  • Support recruitment administration, meeting organisation, and note‑taking when required.
  • Assist with improving processes and ways of working to help the business operate more efficiently.

You will be a proactive, highly organised professional who thrives in a busy, dynamic environment, comfortable working independently, switching between detail‑heavy admin and fast‑moving communication, and taking ownership from start to finish.

• Minimum 2 years experience in an administrative, business support, executive assistant, or operations coordination role.
• Excellent written and verbal communication skills.
• Strong working knowledge of Excel and Office 365 or Google Workspace.
• Experience handling suppliers, quotes, or order processing.
• Confident managing multiple priorities with a calm, professional approach.
• High attention to detail and a strong sense of ownership.

• Experience in manufacturing, print, embroidery, or a product‑based business.
• Familiarity with Sage or similar ERP/order management systems.
• Experience working with international suppliers.
• Experience using task and project management tools such as project management software, Asana, or similar.

• Competitive salary with long‑term progression opportunities.
• Direct exposure to senior leadership and meaningful responsibility.
• A collaborative, supportive working environment.
• Free on‑site parking.
• Casual dress policy.
• Staff discount on company products.

Monday to Friday, 8:30 am – 5:30 pm (with flexibility during busy periods). Office‑based role in Wolverhampton (WV6).