Receptionist, Administrative​/Clerical

Job Responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Processing and distributing incoming and outgoing mail hardcopy and electronic.
• Maintain telephone performance standards.
• Enter requests for home visits onto the computer for referral to the Duty Doctor, ensuring careful recording of all relevant details.
• Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Action administrative responsibilities accurately and in a timely manner.
• Inform patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for all payments.
• Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures.
• Providing clerical assistance to the practice as required including word/data processing, filing, photocopying and scanning.
• Keep the waiting room and reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager.
• Any other delegated duties appropriate to this post.