Customer Service & Client Communication Manager

Customer Service & Client Communication Manager

We’re looking for a proactive, tech‑savvy Customer Service & Client Communication Manager who can elevate our client experience. You’ll lead a small team, optimise our call‑service and customer support tools, and ensure every client interaction is timely, clear, and exceptional. If you’re someone who loves improving systems, supporting people, and creating structures, we want to meet you.

• Lead and support the customer service team; model strong communication and service excellence.
• Manage daily client communications across email and digital platforms.
• Own and optimise customer service tools (call systems, CRM, ticketing).
• Oversee daily operations of the contact centre, ensuring SLAs, KPIs, and quality standards are consistently met across all metrics.
• Improve workflows, KPIs, and response processes.
• Ensure high‑quality email management and communication standards.
• Collaborate with internal teams to resolve issues quickly and consistently.

• Experience in customer care or client communication roles (beyond basic support).
• Strong knowledge of call‑service tools, CRM systems, and tech‑enabled service platforms.
• Excellent communication skills with the ability to lead people effectively.
• Highly organised, solution‑oriented, and confident managing multiple channels.
• Proactive, team‑oriented mindset; thrives in a fast‑moving environment.

• Supportive, collaborative team environment
• Opportunities for growth and ownership
• Flexible, people‑centric culture
• Competitive compensation

Tanan Tech is a technical services company providing IT support, infrastructure, and software development services to a privately owned group of eight companies. Our group is diverse, ranging from marketing data companies to a law firm, giving our work purpose, variety, and real impact.

Tanan Tech is proud to be part of The Lloyd James Media Group
, an independently owned, fast‑growing organisation operating across financial services, legal, media, and technology sectors. With over 100 colleagues across the UK and overseas, the Group is built on values of integrity, accountability, diligence, perseverance, and self‑discipline. We are committed to innovation, digital transformation, and delivering outstanding service through technology and customer care.

If this sounds like you, we’d love to hear from you! Please send us your CV and briefly outline why you’d be a great fit for the role.