Customer Service Advisor

Job Title

Customer Service Advisor

Wolverhampton

Permanent Full Time

• Product allowance alcoholic & non alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24 / 7 GP services
• Company pension contribution
• Generous holiday (inc bank holidays & trading)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK, home to iconic beers and soft drinks. The business includes 6 production facilities and 16 logistics depots serving customers across the UK.

• Deliver an exceptional customer support service to Carlsberg Britvic always maintaining a friendly manner
• Communicate with customers through inbound / outbound calls, chats and emails
• Follow company procedure on customer responses
• Promote online digital applications to customers
• Managing multiple customer situations effectively ensuring the timely and accurate recording of information through online service portals

• Recent call centre experience or customer facing environment would be desirable but not essential
• Someone who is a self-starter and can really hit the ground running
• Working well within a team but can also manage their own time and workload
• Able to quickly identify problems think flexibly and resolve issues
• Strong communication skills a sympathetic telephone manner
• Passionate about providing high quality customer focused services
• Excellent administration IT and organisational skills with good experience of using MS office software

Unclear Seniority

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service

We read applications continuously and vacancies may be filled anytime so please apply as early as possible.

Full-Time

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