Business Partner – Support Services

About The Role

Our mission is to enhance our Support Operations through the deployment of cutting-edge technology, enhancing efficiency, and driving sustainable growth for our business and clients. We are seeking a talented and experienced Business Partner to act as a bridge between our Support functions (HR, Finance, Logistics and Central Operations) and the technology delivery organisation.

As the Business Partner – Support Service, you will be responsible for the strategic planning, development, and execution of technology solutions tailored that improve the efficiency of our Support Service functions. You will collaborate closely with internal stakeholders and external partners to understand their needs, drive innovation, and deliver comprehensive solutions that optimize processes and enhance overall performance.

• Strategic Planning – Develop and implement a strategic roadmap for digital solutions within our Support functions, aligning with the company's objectives and market trends.
• Solution Development – Lead the design and development of innovative digital solutions, leveraging advanced technologies and data analytics to streamline operations.
• System Integration – Oversee the seamless integration of digital solutions with existing business systems.
• Partnership Management – Cultivate strong relationships with internal departments, external partners, and third-party vendors to collaborate on solution development, implementation, and ongoing support.
• Performance Optimization – Continuously monitor and analyse the performance of digital solutions, identifying areas for improvement and implementing enhancements to optimize efficiency, productivity, and cost-effectiveness.
• Compliance and Security – Ensure that all digital solutions comply with industry regulations and standards, as well as company policies, regarding data privacy, security, and confidentiality.
• Training and Support – Provide training and support to internal teams and external stakeholders on the use and maintenance of digital solutions, fostering adoption and maximizing value.
• Project Management – Personally manage projects, or manage their delivery by our PMO Team, including resource allocation, timeline management, risk mitigation but most importantly ensuring they add business value.
• Continuous Innovation – Stay abreast of emerging technologies, industry trends, driving innovation and thought leadership within the organization.

• Bachelor’s degree in computer science, Engineering, Information Technology, or a related field;
  Master's degree preferred.
• Proven experience in digital solutions management, ideally within the automative sector.
• Strong technical background with expertise in software development, system integration, and data analysis.
• Excellent project management skills with the ability to lead cross-functional teams and deliver projects on time and within budget.
• Demonstrated experience in partnership management, including vendor selection, negotiation, and collaboration.
• Solid understanding of industry regulations and standards related to garage management and logistics, with a focus on compliance and security.
• Exceptional communication skills with the ability to effectively interact with stakeholders at all levels of the organization.
• Creative problem-solving skills and a passion for driving innovation and continuous improvement.
• Relevant certifications Prince2, ITIL ) are a plus.
• Flexible to commute to Chester Service Centre when required.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.

• Competitive salaries with clear bonus structures in place.
• Car allowance.
• Annual salary reviews every April.
• Days holiday (including bank holidays). We also reward Team Members with the chance to earn extra holiday days based on length of service with the company as a way of showing our appreciation for their loyalty.
• Eligibility to join our Electric Vehicle Scheme.
• Financial Wellbeing is an important part of taking…