IT Support Engineer

Join to apply for the IT Support Engineer role at Eurofins Food & Water Testing UK & IE

Eurofins Scientific is an international life sciences company delivering analytical testing services to clients across multiple industries to help make life and the environment safer, healthier and more sustainable. Eurofins laboratories work with leading companies to ensure products are safe, ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to health and safety and to its corporate responsibility to protect the environment and promote diversity, equity, and inclusion across the Eurofins network. We are an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans, cadet instructors, and military spouses and partners.

If you want to help make our world a safer and healthier place, apply for the role below and become part of the extraordinary Eurofins network.

Job Description

Unfortunately, we are unable to provide visa sponsorship for this role. Working hours are Monday - Friday, 9am - 5pm. Travel to other Eurofins UK sites may be required. As an IT Support Engineer, you will provide IT infrastructure support to users based at supported sites across the UK and Ireland.

• Provide desk-side and remote support to users, including resolving hardware and software issues.
• Adhere to KPIs and SLAs.
• Set up, configure and install new PCs and associated equipment in accordance with company procedures.
• Provide local support for desktop, server and network infrastructure equipment.
• Open to work off site at Eurofins locations within the UK and Ireland. Regular travel to supported sites throughout the UK and Ireland; role has a specified base location.
• Provide a high level of internal and external customer care.
• Participate in developmental training as required in compliance with the Company Standard.
• Participate in covering on-site and off-site support, which may be part of a shift rotation.
• Prepare technical proposals for improvement with the line manager.
• Creation and maintenance of working documentation, for example, SOPs and FAQs.

• In-depth knowledge and experience of supporting appropriate versions of Microsoft Windows.
• Strong hardware support skills, including maintenance of PCs, printers and other equipment.
• Experience of basic Windows Server administration, including AD user creation, password administration, Group Policy, etc.
• Microsoft Exchange/Outlook client.
• Strong Microsoft Office support skills.
• Ticketing systems such as Service Now.
• Full driving licence.
• Strong communication skills.
• Able to work alone and as part of a team.
• Ability to plan, prioritise and organise own work.
• Excellent timekeeping.
• Relevant experience in a similar IT support role.
• Adhering to SLAs and meeting KPIs.

• Life Assurance (4 times annual salary)
• Holiday Purchase Scheme
• Enhanced Maternity, Paternity and Adoption Pay
• Company Pension Plan
• Employee Assistance Programme 24/7 confidential support
• Free car parking
• Worldwide career opportunities
• Perkbox access for discounts and savings

Our people are the backbone of what we do, so it's important we find the right individuals to join us. You may be invited to an assessment centre or staged interview process depending on the role. This will give you the opportunity to see what working for Eurofins is really like and to demonstrate your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Submit your application as early as possible. If you do not receive a response within 4 weeks of the vacancy expiry date, your application may be unsuccessful.

We support your development — Eurofins companies are committed to supporting your career development. We embrace diversity. Eurofins is an Equal Opportunity Employer and prohibits discrimination based on gender identity, race, nationality, age, religion, sexual orientation, disability, and other characteristics.

Sustainability matters to us — We are working toward carbon neutrality by 2025 and encourage sustainable changes at local levels.

Find out more on our career page:

Location info:
Halesowen, England, United Kingdom;
West Midlands, England, United Kingdom