IT Service Desk​/Field Engineer

A growing and well organised IT company based in Wolverhampton is looking for an experienced IT Service Desk / Field Engineer. This is to add to their already established business and would suit someone in a similar role to that of a Service Desk Engineer or Field Engineer.

Duties will include:

• To take and log help desk calls
• To provide 1st 2nd line technical support to a diverse array of clients (telephone / remote support)
• Provide occasional on-site support
• To take ownership of user problems from logging, prioritising through to resolution
• To be proactive when dealing with user issues keeping them updated on the status of their support query
• To log and action issues identified by proactive monitoring
• To support and maintain all levels of appropriate documentation

• Previous experience working in a role providing a high level of 1st and 2nd line desktop support / Helpdesk (telephone support) experience
• Excellent telephone manner
• Knowledge of Microsoft based server operating systems with emphasis on Windows Server 2008 / 2012 administration
• Strong knowledge of Microsoft based desktop operating system with emphasis on Windows 7 & 8,
• Experience of managing shared folders and printers in a network environment
• Knowledge of network and firewall administration, Active Directory administration – users creation, group memberships management, password management

This is a great opportunity for a career minded indiviual who wants to progress their career with a growing / forward thinking business.