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IT Service Desk​/Field Engineer

Job in Wolverhampton, West Midlands, WV98, England, UK
Listing for: West Riding Recruitment
Full Time position
Listed on 2025-12-31
Job specializations:
  • IT/Tech
    HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Position: IT Service Desk / Field Engineer

A growing and well organised IT company based in Wolverhampton is looking for an experienced IT Service Desk / Field Engineer. This is to add to their already established business and would suit someone in a similar role to that of a Service Desk Engineer or Field Engineer.

Duties will include:

  • To take and log help desk calls
  • To provide 1st 2nd line technical support to a diverse array of clients (telephone / remote support)
  • Provide occasional on-site support
  • To take ownership of user problems from logging, prioritising through to resolution
  • To be proactive when dealing with user issues keeping them updated on the status of their support query
  • To log and action issues identified by proactive monitoring
  • To support and maintain all levels of appropriate documentation
Essential Experience
  • Previous experience working in a role providing a high level of 1st and 2nd line desktop support / Helpdesk (telephone support) experience
  • Excellent telephone manner
  • Knowledge of Microsoft based server operating systems with emphasis on Windows Server 2008 / 2012 administration
  • Strong knowledge of Microsoft based desktop operating system with emphasis on Windows 7 & 8,
  • Experience of managing shared folders and printers in a network environment
  • Knowledge of network and firewall administration, Active Directory administration – users creation, group memberships management, password management

This is a great opportunity for a career minded indiviual who wants to progress their career with a growing / forward thinking business.

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