Matchday Lottery; Scratch Card Sales , hireful

Matchday Lottery (Scratch Card Sales) Staff

Location: WV1 4QR

Department: Ancillary Sales

Hours: Casual – matchdays only (evening and weekend availability required)

Contract Type: Casual

Salary: Competitive (matchday casual rate)

Benefits: Matchday working environment at a Premier League football club, training provided, opportunity to be part of a dynamic and customer-focused team

They are Progressive, determined, bright, unified and humble. A pack that is hungry for success. One of the fastest growing professional football clubs in the UK, founded in 1877, and a former Football League founder member with a rich history. They have won multiple First Division titles and FA Cups, and today they compete as a modern sports and entertainment business across multiple brand verticals.

Your role will help sell Lottery scratch cards across the stadium on matchdays. You will support a positive supporter experience, operating across corporate hospitality areas and general concourses. You will engage with fans, promote the Lottery, and work toward matchday sales targets in a fast‑paced, customer‑facing environment.

• Work toward achieving matchday sales targets and KPIs set by the Ancillary Sales Manager
• Deliver excellent customer service with a friendly, positive, and proactive approach
• Promote and explain the Lottery and its offerings to supporters
• Confidently handle payments using contactless and card payment systems
• Maintain a professional appearance at all times, particularly within corporate hospitality areas
• Attend matchdays and events punctually, demonstrating reliability and strong time management
• Work effectively as part of a team while also being comfortable working independently

• Experience in a customer‑facing role
• Excellent communication skills with the ability to build immediate face‑to‑face rapport
• Confidence in selling products and influencing customer decisions
• Ability to use payment systems, including contactless card machines
• Strong work ethic with a positive, can‑do attitude
• Understanding of safeguarding children, young people and adults at risk
• Ability to handle customer information securely and responsibly

• Previous experience in sales or canvassing
• Knowledge of scratch cards or gambling legislation
• Interest in or knowledge of Wolverhampton Wanderers Football Club

We are committed to safeguarding and promoting the welfare of children, young people and adults  colleagues will share this commitment. The role is subject to a satisfactory DBS check, and the successful candidate must hold an appropriate certificate prior to commencing employment.

We are also committed to equality, diversity and inclusion, and to creating an environment where everyone feels respected, valued and able to contribute.