Customer Service Coordinator

About the Role

You’ll be the first point of contact for homeowners and developers, coordinating reactive aftercare works and ensuring a smooth resolution process from start to finish. Working closely with engineers, suppliers, subcontractors and site teams, you’ll help deliver a seamless customer experience in a fast‑paced, construction‑focused environment.

• Manage incoming calls and emails relating to aftercare queries
• Liaise with house builders, site teams, residents, engineers and suppliers to organise appointments and ensure timely resolutions
• Use our CRM system (Simpro) to log, track and monitor all jobs and communications
• Coordinate engineers, subcontractors and material procurement for site visits
• Maintain accurate records, ensuring correct categorisation of work and cost control
• Ensure all works are completed to a high standard and customer satisfaction is achieved
• Provide timely progress updates to internal teams and external clients
• Uphold company standards and contribute positively to the team culture
• Proven customer service experience in a busy office environment (ideally within construction or house building)
• Excellent communication skills with a calm, professional and empathetic manner
• Strong organisational and time‑management skills with the ability to prioritise effectively
• Confident using CRM systems and common IT packages (Word, Excel, Outlook)
• Comfortable managing multiple tasks and liaising with a wide range of stakeholders
• Salary: Up to £35,000 per year (depending on experience)
• Hours: Monday to Friday, 8am – 5pm (flexible working available)
• Location: Based at our office in Bourne End, Buckinghamshire
• Long‑established, family‑run company with an excellent reputation
• Career development and progression opportunities within the Evans Group
• Company pension scheme
• Company events
• Free on‑site parking

R.G. Evans Plumbing and Heating is a family‑run business established over 70 years ago. We specialise in plumbing and heating services for the residential new build sector, working with a range of developers across West London and the Thames Valley.

We are part of the Evans Group, which includes five specialist divisions covering design, renewable energy, plumbing and heating, service and maintenance, and underfloor heating. As a group, we support everything from individual homeowners to national house builders – and pride ourselves on delivering quality, reliability and excellent customer care.

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