Account Operations Coordinator

Account Operations Coordinator

Our best Account Executives are great at building relationships with healthcare facilities and growing their business. We want them doing more of that. That is where you come in. As an Account Operations Coordinator, you will be the right hand to one of our senior Account Executives. You will own the assignment details that keep providers working and clients confident: confirmations, schedules, timecards, credentialing, listings, candidate submissions, and interviews.

You will also be the one who chases down answers from recruiting, credentialing, and finance. You are the reason nothing slips, and the reason your AE can spend their day growing the desk. This role is built for someone who loves organization, moves fast, and gets real satisfaction from closing loops. You will learn the locum tenens business from the inside, work across recruiting, credentialing, and finance, and build a strong foundation for a career in account management.

If you are the person everyone counts on to keep things on track, we would love to meet you.

The Account Operations Coordinator partners with a senior Account Executive to manage the administrative and coordination work behind active assignments and new submissions. The goal is simple: give the AE back time to sell, while making sure every assignment runs accurately and on time.

What You Will Own
• Confirmations & POs. Prepare and send confirmation letters and purchase orders. Verify terms match what was negotiated and flag discrepancies early.
• Scheduling. Build and maintain provider schedules with clients, including closing deal scheduling. Keep dates, extensions, and cancellations accurate in Salesforce.
• Timecards and finance. Collect timecards and resolve outstanding issues with clients. Take finance and invoice questions your AE kicks off and drive them to resolution.
• Credentialing tracking. Monitor outstanding credentialing items, prompt your AE when a response is needed, and push follow-up through to completion.
• Listings, MSP intake, and matching. Enter and update job listings, process new MSP/VMS requests, and pull provider matches for open listings.
• MSP/VMS candidate submissions. Build accurate, candidate-specific profiles and presentations. Confirm every CV matches its write-up before it goes out.
• Interviews and sendouts. Schedule interviews, send invites and candidate details, and track outcomes so the pipeline keeps moving.
• Closing the loop. Own follow-up on open questions with recruiters, credentialing, finance, and the PORT team (sub status, availability, PO status, days booked) so nothing sits unanswered.
• PTO coverage. Step in as a knowledgeable backup when your AE is out, keeping assignments moving and handling issues so they can truly unplug

What You Bring
• 1 to 3 years in a coordination, administrative, or operations role. Healthcare staffing or MSP/VMS experience is a plus.
• A sharp eye for detail. You catch the mismatch before anyone else does.
• Strong organization under volume and shifting priorities
• Clear, professional communication with clients, providers, and internal teams
• Comfort with Salesforce (or another CRM) and Excel. VMS portal experience is a plus.
• An ownership mindset: you follow through without being asked

What Success Will Look Like
• Your AE spends more time on client development and new business
• Timecards approved on time, with fewer billing corrections
• Error-free submissions, confirmations, and schedules
• Credentialing items and open questions resolved faster, with nothing aging in the queue
• Your AE takes PTO without working through it
• Fast turnaround on MSP/VMS intake and candidate submissions

The United States is currently…