Debt Recovery Administrator

Hours:

35 hours per week , Monday to Friday

At Innovus, we are committed to delivering market leading solutions and professional services. As a Debt Recovery Administrator, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.

Main Purpose of the role:

As an Administrator, you will be contributing to Innovus’ vision to be recognised as the market leading provider of services to the UK’s property sector. Innovus is a professional service organisation, that delivers business expertise and service across the property industry.

The Administrator is responsible for providing general administrative duties and support for the team in the recovery of Service Charge and/or Ground Rent arrears after our Clients have completed their in-house processes.

The Debt Recovery Administrator will be responsible for aiding the process of recovering outstanding arrears from referral to recovery stage or up to the stage where legal proceedings are required. This list is not exhaustive.

This role reports to the Senior Debt Recovery Manager and working within a team of up to 7 colleagues.

Main Responsibilities

• Acting as the first point of contact for enquiries by telephone, email & post.
• Providing excellent customer service to over 1300 leaseholders and residents.
• Ensuing all queries from all sources are adequately answered, quickly and efficiently in accordance with internal guidelines.
• Carrying out Land Registry searches and cross-referencing of data.
• Checking Lease/TP1 documents for interest rates.
• Production of letters in line with internal procedures.
• Agree and monitor payment plans.
• Take credit/debit card payments over the telephone.
• Managing incoming and outgoing post.
• Accurate scanning and filing of letters/court documents.

Skills and Experience

• Previous Credit Control or Customer Service experience essential.
• Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and clients with a resolution focused mentality whilst also being creative in your approach.
• Able to work with autonomy and as part of a wider team.
• Efficient in maintaining administration and record keeping electronically.
• Ability to work under pressure deadlines, able to prioritise and manage time effectively.
• Excellent IT skills, social-media awareness and up to date with new technology.

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values:
Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any…