GPS Patient Relations Specialist

SHIFT:

Day (United States of America)

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

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CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

The Children’s Hospital of Philadelphia Global Patient Services (GPS) Patient Relations Specialist (PRS) collaborates regularly across multiple specialty services and departments at CHOP while serving international patients. The PRS supports international care coordination and works with Global Patient Services staff for ongoing management of international patients. The GPS Patient Relations Specialist provides superior customer service while working to enhance the patient family experience of our international patient population.

The GPS Patient Relations Specialist supports new families who are traveling to CHOP by facilitating the delivery of excellent and timely pediatric health services for international patients and families. The PRS answers all of their questions, assists in processing immigration applications, visas, and visa extensions and facilitates the family’s orientation to CHOP which includes providing and reviewing language appropriate welcome manuals, hosting a tour of the CHOP facility and introducing families to the Global Patient Services office/staff/resources.

The PRS maintains effective communication with families throughout their stay and treatment at CHOP.

S/He may also serve as a resource for cultural education to the CHOP community in certain assigned situations.

The GPS Patient Relations Specialist works in collaboration with the GPS team, GPS Leadership Team, Language Services Team and Hospitality Team to ensure all aspects of the patients/families’ visit are coordinated and convenient.

• As a patient relations specialist, provides coordination of services and supports international patients and family receiving care at CHOP through the following activities:
• Serves as a resource person for physicians, allied health staff and other professionals throughout CHOP system when questions arise regarding International patient access information.
• Acts as a liaison between family, physician, and office personnel to ensure a coordinated course of care for our International families.
• Builds positive and productive relationships across the organization that will ensure exceptional patient services
• Build positive and productive relationships with internal and external constituents, including Embassy contacts in Washington, DC, that will ensure exceptional patient services.
• Provides Hospital Tours and presentation of GPS services to Embassy and special VIP guest visitors.
• Coordinates and supports setting up special events (such as Ramadan, Eid, and embassy visits)
• Ensures that all families are welcomed to CHOP and greeted in GPS Clinic by PRS team
• Facilitates communication between family and GPS clinic team during patient triage process and ensure that all new referral inquiries to clinic are facilitated efficiently
• Works closely with GPS clinical nurse coordinator and access coordinator to…