Receptionist​/QUENSH Administrator

Job Title

Receptionist/QUENSH Administrator

Worcester

Up to £28,000 depending on experience

This is a fantastic opportunity to contribute to one of the water industry's most critical challenges while developing your expertise across data, network operations, and strategic resolution planning. Onsite is part of the South Staffordshire Group – a 3,000‑strong organisation behind South Staffs Water, Cambridge Water, and several leading utility support businesses – offering long‑term development and career progression.

We are looking for a highly organised and proactive Office & Compliance Administrator to join our team. This role plays a key part in ensuring smooth front‑of‑house operations while supporting essential safety, compliance, and administrative processes across the business.

• Answer telephone calls and direct enquiries to the appropriate employee.
• Manage incoming and outgoing post.
• Greet visitors, announce their arrival to relevant staff, and provide refreshments.
• Arrange parcel collections and dispatch via DHL.
• Book meeting rooms and maintain the weekly “Whereabouts in Office” calendar.
• Order office stationery through Lyreco and monitor stock levels.
• Log Near Miss reports on the Easy Bop spreadsheet and chase outstanding actions to ensure timely close‑out.
• Upload completed site audits to the Site Audit Summary on Easy Bop and follow up with managers on any outstanding actions.
• Input training feedback forms into tracking spreadsheets and upload documents to Easy Bop; file hard copies of employee training certificates and create new files for leavers’ folders.
• Handle complaints received from the public, clients, and other stakeholders; allocate them to relevant departments, identify correct departments using internal tools (e.g., Lightfoot), and update the Complaints Register.
• Maintain the Compliments Register and upload supporting evidence to Easy Bop; update the Worcester depot display board with monthly compliments.
• Prepare induction packs, coordinate distribution of the quarterly newsletter to all OnSite employees, print s for CSCS applications, and maintain the weekly Vehicle Safety Checklist report.

• Strong organisational and multitasking skills.
• Confident communicator with a professional telephone manner.
• Excellent attention to detail and accurate data input.
• Proficient in Microsoft Office; experience with systems such as Easy Bop is beneficial.
• Ability to work independently and manage deadlines.
• Positive, helpful attitude and willingness to support colleagues across the business.

• Family‑Friendly Leave Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days.
• Financial & Life Assurance – Life Assurance cover (role‑dependent) and a Company Pension Scheme with salary sacrifice options.
• Health & Wellbeing – Employee Assistance Programme (8 counselling sessions) and 24/7 Virtual GP access for you and your dependents.
• Lifestyle & Perks – Cycle to Work Scheme, My Premier Benefits discounts, cashback, and vouchers.
• Professional Development – Hands‑on training and ongoing career development opportunities.
• Inclusion & Belonging – Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, and more.
• Performance & Recognition – Annual salary review, Reward & Recognition Scheme, and Long Service Awards.