Senior Support Worker

About the Company

Senior Support Worker (40 hours) — Columbia (Salutem Care & Education)

Salary:
Competitive (dependent on experience)

Hours:

40 hours per week, worked across 7 days (includes weekends, evenings and occasionally nights)

Location:

Columbia

Reporting to:
Registered Manager

Contract:

Permanent

About Salutem

At Salutem Care & Education, we are #Human Kind. We’re committed to ensuring the people who use our services receive outstanding, enabling support from highly trained and engaged teams in environments that feel homely and comfortable. Our values are Supportive, Ambitious, Loyal, Unique, Transparent, Engaging and Meaningful.

The Role

As a Senior Support Worker, you will support the Registered Manager with the day-to-day organisation and effective running of the service, providing leadership to the staff team and helping to maintain a safe, healthy and supportive environment.

You’ll play a key part in delivering person-centred support that promotes independence, social development and life skills—ensuring support reflects each person’s culture, identity, preferences and needs.

Key Responsibilities

• Support the Registered Manager to monitor and improve person-centred service delivery
• Promote and monitor health & safety, including risk assessments and infection prevention and control
• Ensure staff practice supports people’s care, protection and wellbeing, in line with regulations and standards (including CQC)
• Provide day-to-day guidance and leadership to Support Workers, including coaching and performance support
• Support recruitment, induction and development of staff, including Care Certificate and mandatory/service-specific training
• Use IT systems to support management of incidents, training, quality assurance and occupancy
• Work with external professionals/agencies to support positive outcomes and service development
• Support effective record keeping and evidence‑based reporting
• Contribute to medication processes in line with policy (including supporting systems for self‑administration and ensuring checks are completed)
• Support with rota planning and maintaining safe staffing levels (as directed)
• Act as a point of contact in the absence of the Team Leader
• Develop and maintain detailed, person‑centred support plans that promote health, wellbeing, relationships, and diversity, while ensuring compliance with legal and safety standards.
• Implement robust activity plans that encourage autonomy, new experiences, and flexibility, regularly engaging with individuals to seek their views.
• Support individuals in financial planning, medication self‑administration, and regular health reviews, adhering to the Mental Capacity Act principles.
• Tailor the environment to meet individual needs, ensuring Health and Safety policies, including Fire Safety, are followed.
• Recruit and manage staff through robust induction, supervision, and training processes, ensuring person‑centred schedules and personal development plans.
• Deliver outstanding care and support by adhering to Salutem's Quality Assurance framework, embodying core values, and managing incidents according to policies.

What We’re Looking For (Essential)

• NVQ Level 3 in Health & Social Care (or equivalent or happy to work towards this)
• Knowledge of CQC standards, safeguarding, MCA/DoLS, and health & safety requirements (e.g., manual handling, food hygiene, medication)
• Strong communication skills (written and verbal) and ability to build rapport with individuals and families
• Team‑leading ability with high standards and attention to detail
• Experience with rota planning/complex rostering
• Flexible approach to working hours
• Able to travel/commute within a reasonable distance to support the service as needed

Desirable

• NVQ Level 3 in Health & Social Care
• Experience of medication…