Operations and Supply Chain Assistant

Duties:

Procurement & Inventory Support
- raise and manage purchase orders for raw materials, components, and supplies
- communicate with suppliers to confirm pricing, lead times, and delivery accuracy
- monitor stock levels and alert relevant teams to potential shortages or delays

Logistics & Transport Booking
- schedule collections and deliveries with logistics providers
- prepare delivery documentation (packing lists, labels, shipping notes) as required
- track shipments and ensure on-time deliveries to customers and distribution partners

Product Setup & Data Management
- create and maintain product records in ERP or inventory systems
- input product specifications, pricing, and categorisation details accurately
- support updates to product catalogues, BOMs (bills of materials), and system data as needed

Customer Service & Order Management
- serve as a point of contact for customer queries, providing timely and professional support via phone and email
- accurately process customer orders, ensuring compliance with stock levels, pricing, and delivery schedules
- coordinate with production and warehouse teams to track order status and resolve any issues

Skills:

Prior experience in an administrative, operations, or logistics support role ideally within a manufacturing or distribution environment
Familiarity with supply chain processes, order systems, and transport coordination
Strong computer skills, especially in Excel and ERP systems (e.g., SAP, Net Suite, Sage)
Excellent communication, organisational, and problem-solving abilities
Comfortable working in a fast-paced, deadline-driven environment
High attention to detail and a proactive, solution-oriented mindset