Assistant Branch Manager

Role: Assistant Branch Manager

Industry: Building Supplies

Region: Worcester

Salary: 30,000 - 35,000 (DOE) plus bonuses

Assistant Branch Manager - Worcester

Are you an experienced people leader with a passion for delivering great service and driving results? Our client, a leading independent builders' merchant, is looking for an Assistant Branch Manager to join their growing team in Worcester.

The role

As Assistant Branch Manager, you'll work closely with the Branch Manager to oversee all aspects of daily operations. You'll lead and support the internal sales and shop teams, ensure smooth trading performance, and maintain outstanding customer service standards.

Assistant Branch Manager responsibilities include:

• Supporting the Branch Manager to achieve branch sales and profit targets
• Managing staff on the sales desk and shop floor
• Taking ownership of branch operations in the manager's absence
• Overseeing transport management and ensuring safety compliance
• Building strong relationships with customers and suppliers
• Driving service excellence and efficient order-to-delivery processes

What we're looking for

• Proven sales or customer service experience, ideally within the merchant or construction supply / building materials sector
• Experience in transport management is an advantage
• Strong communication, organisational, and people management skills
• A team-focused approach and a proactive attitude

What's in it for you

• Salary: 30,000- 32,500 (depending on experience)
• Bonus:
  Monthly performance bonus
• Holidays: 33 days (including bank holidays) with a buy/sell scheme
• Benefits include:
• Healthcare cash plan (dental, optical, physiotherapy & more)
• Contractual sick pay
• Group pension scheme
• Life insurance
• Cycle to Work scheme
• Employee Assistance Programme with 24/7 GP access, mental health support, counselling & coaching
• Savings and discounts across retail and lifestyle brands
• Provided uniform and PPE
• Career Development:
  Full training, coaching, and opportunities to progress

Working hours

• 45 hours per week
• Monday to Friday, between 7:30am - 5:00pm
• Saturdays on a rota (8am - 12pm)
• Some Bank Holidays and an annual stocktake weekend

A flexible approach to working hours is expected at this level.

Why join our client?

Our client is committed to investing in their people, rewarding hard work, and providing real opportunities for career growth. If you're ready to take the next step in your merchanting / building supplies sector career and thrive in a supportive, fast-paced environment, we'd love to hear from you.

Apply today for this Assistant Branch Manager position and one of our team will be in touch to discuss.

INDM