Customer Marketing Executive

About The Role

Foxtons, London’s leading estate agency, is looking for a creative and driven Customer Marketing Executive to join our dynamic 13‑strong marketing team.

In this role, you’ll help drive interest and engagement across our extensive property portfolio, with a focus on New Homes and Build‑to‑Rent developments. You’ll also collaborate on automated lifecycle, lead generation, and promotional campaigns to drive customer conversion.

Using our cutting‑edge Customer Engagement Platform, you’ll create impactful campaigns across email, SMS, and in‑browser channels to deliver measurable results.

• Create Engaging Digital Assets:
  Develop compelling marketing content across email, SMS, and in‑browser to drive customer engagement.
• Audience Segmentation:
  Build and manage targeted customer segments to ensure communications reach the most relevant audiences.
• Cross‑Team
  
  Collaboration:
  
  Work closely with Foxtons’ specialist teams to understand their objectives and deliver tailored marketing solutions.
• A/B Testing & Optimization:
  Lead and implement a robust testing program, including email features, targeting strategies, and personalization techniques.
• Best Practice Adoption:
  Utilise our Customer Engagement Platform to apply industry best practices in creative design, templates, tracking, testing, and reporting.
• Performance Analysis:
  Conduct post‑campaign evaluations, generate insights, and present results to internal stakeholders to inform future strategies.

• 12+ months experience in a CRM, digital marketing, or marketing automation role
• Strong understanding of digital marketing channels and tactics
• Hands‑on experience with a marketing automation platform or email service provider (preferably Braze)
• HTML/CSS and email design best practice
• Proactive ‘go‑getter’ attitude
• Creative thinker with a commercial mind‑set and high attention to detail

• Vibrant company culture, including paid‑for social events
• Diversity and inclusion networks
• One paid work day a year to volunteer for a charity of your choice
• Wellbeing package including enhanced sick pay and subsidised gym membership
• Enhanced parental policies, including generous shared parental leave

As the UK’s number 1 lettings agency, our customers choose us because we get it done. And we know it’s our people that make us so successful. We have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market‑leading technology and the opportunity to work alongside some of the industry’s most influential professionals.