Retail Customer Advisor

Retail Customer Advisor (Workington) - 12 hours

Three UK, Workington, England, United Kingdom

Location: Unit S31C, Washington Square Shopping Centre, Workington, United Kingdom, CA14 3AW

Salary: £12.60 per hour plus an on‑target bonus of 25%, paid out monthly based on store performance

Working Hours: 12 hours per week, across two days, including weekends on a rotation basis

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions, ensuring customers feel positive and valued.
• Service Excellence:
  Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement:
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers’ mobile or network‑related enquiries, ensuring a prompt resolution.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  Ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
• Full training will be provided – prior product knowledge not required. Ambition and drive to learn are essential.

• A free staff handset and unlimited SIM card.
• 4.5% employer pension contribution.
• Life assurance.
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata).
• Retail bonus benefits:
  Tastecard membership, money to spend with Uber, access to discounts through the Perks at Work scheme, and the chance to win ‘Three Celebrates’ monthly and annual awards.

We are a business built on people. We work hard to look after our customers and each other, and our inclusive culture supports and inspires you every day. We provide a competitive package of pay and benefits that rewards hard work while supporting health and well‑being.

We believe everyone should have the opportunity to interview for a role that matches their skills. We offer a range of reasonable adjustments to help you feel comfortable during the interview process. If you require adjustments (e.g., extended time, breaks, sign language interpreter, assistive technology), please contact your recruiter or email

We use AI in various parts of our business but value authentic experience and achievements. We want you to showcase your own knowledge and skills in the interview.