Food & Beverage Assistant

Food and Beverage Assistant

At The Lion Hotel, we take great pride in delivering exceptional hospitality. Through personalized guest interactions, we offer the finest accommodations, dining, and conference facilities in Worksop. As part of the Frasers Group, a leader in the retail industry, we are committed to elevating the hospitality experience to meet the diverse needs and expectations of all our guests.

As an F&B Assistant you will have a passion to deliver exceptional customer service & build relationships with regular and new guests. Developing excellent product knowledge to make menu and drink recommendations that delight our customers.

• Prepare for service.
• Re-stock, clean and prepare the bar and restaurant for the upcoming service.
• Deliver great service: taking customer orders quickly & accurately, ensuring any special requirements are communicated effectively to the kitchen team, pouring and serving drinks in line with set presentation standards, keeping all areas clean and tidy.
• Monitor customer satisfaction & take appropriate action.
• Complete check backs and be aware of customer feedback, working to resolve them and/or seeking the support of the duty manager as required.
• Operate tills & payment systems effectively: taking credit & debit card payments, processing cash and ensuring the customer is given the correct change.
• Coordinate emergency response: taking a leading role in any evacuation, ensuring the safety of the team members and guests, offering first aid assistance and activating safe-place procedures, and contacting emergency/professional services as appropriate.

• Strong communication skills.
• Proven ability to solve problems creatively.
• Able to work under own initiative.
• Organisational skills to manage your own time.

This is a casual hours position involving shifts across the operational hours of the business (06:00-00:00, including weekends & bank holidays). The role has no guaranteed hours of work; hours can therefore vary from week to week and, consequently, there may be weeks when no hours of work are offered.

Along with your benefits package we also offer a wide range of perks for our colleagues:

• Reward, Recognition and Opportunities – Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. The Frasers Champion scheme nominates 8 winners each month who receive double their pay for a month.
• Retail Reconnect – Employees gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the front line and bring ideas back to the office.
• Frasers Fit – Free gym classes for employees, discounted memberships, and a wellbeing programme that supports physical, financial & mental wellbeing.
• Retail Trust – Free access and support from the Retail Trust charity, including a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support.

Our Recruitment Team will review applications. All candidates will receive a response. Shortlisted applicants may be asked to confirm key details before a first-stage interview with the recruiter. Subsequent interview stages with the hiring manager may include a technical focus and a presentation/task to see your skills in action.

Referrals increase your chances of interviewing at Frasers Group by 2x.