Sales Support Team Leader

Sales Support Team Leader

Worthing, West Sussex – Hybrid

Full time, Permanent

£31,375 per year plus a competitive performance bonus structure and various company benefits

As a Sales Support Team Leader, you will lead and motivate a team of Sales Support Advisors, ensuring they deliver exceptional sales‑support to our customers, across our B2B, B2C and Strategic Partnership networks. You will play a pivotal role in ensuring your team drives sales, whilst providing outstanding customer service.

Your key responsibilities, will include overseeing the daily operations of the sales support function, ensuring that sales support agents are engaging with their customers to understand their needs and provided tailored solutions that align with our products and services, whilst maximising conversion of enquiries into sales. Your communication skills, persuasion abilities and commitments to achieving targets will be key to your success in this role.

The ideal candidate is a proactive and positive leader with strong organisational skills, a passion for driving team performance and a keen focus on achieving sales targets, whilst continuing to promote an outstanding customer experience.

• Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
• Company Sick Pay Scheme
• Enhanced Family Leave

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library – accessible for everyone!

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance

* After qualifying period & subject to terms and conditions and/or eligibility.

• Lead, monitor and develop a team of Sales Support Advisors, ensuring high performance and motivation, across both Inbound and Outbound activities.
• Oversee the team’s day to day activities, ensuring sales enquiries are processed accurately and efficiently, whilst maximising conversion opportunity.
• Monitor team and individual performance, providing support and feedback to improve capabilities and performance.
• Working collaboratively and take accountability to ensure that team goals, KPIs and sales targets are achieved.
• Act as a point of escalation for complex sales enquiries or issues, ensuring a positive outcome and high level of customer satisfaction.
• Provide support to the sales support function by handling incoming sales enquiries across multiple channels, as needed.
• Analyse sales support metrics to proactively identify areas for improvement and drive operational efficiency.
• Support the recruitment and onboarding of new team members.
• Ensure teams compliance with company policies and procedures.
• To be open and proactive to coaching, feedback and sales skills training.
• To achieve an industry standard of Quality Assurance score of 95%
• To adhere to ISO 9001 and internal sales policies.
• The above is not an exhaustive list of duties and responsibilities and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.