Operations Administrator

Job Title

Operations Administrator

6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR

GBP
30,000 per annum

Permanent, Full Time

Jackson Fire and Security is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large scale commercial installations, we are trusted for our quality, reliability, and service.

• Act as a key point of contact for customer queries, providing timely and professional updates via phone and email.
• Liaise directly with customers regarding job bookings, changes, follow up work, and general service updates.
• Follow up with customers post service to gather feedback and ensure satisfaction.
• Handle incoming service related queries and complaints in a calm, helpful, and solution focused manner.
• Maintain strong relationships with regular clients and ensure a consistently high level of service delivery.

• Process and check inspection reports and invoices with accuracy and attention to detail.
• Enter, update, and manage job and customer data in company databases and CRM systems.
• Assist with the scheduling of engineer appointments and job tracking to ensure timely service.
• Monitor and manage incoming emails, ensuring they are forwarded to the correct departments or dealt with promptly.
• Coordinate internal communications between engineers, sales, and project teams to ensure seamless service delivery.
• Support the operations team with general administrative duties including document preparation, filing, and data management.
• Maintain spreadsheets, generate reports, and ensure accuracy in recorded data using Excel.
• Manage general office tasks including ordering supplies, maintaining stock levels, and supporting overall office efficiency.
• Answer incoming calls and route them to the relevant team members or handle queries where appropriate.

• Strong organisational skills and a high attention to detail.
• Excellent customer service skills and a friendly, professional manner.
• Confident using Office 365, CRM systems, and other business software.
• Excellent verbal and written communication skills.