Customer Service - Personal Banker

Customer Service - Personal Banker (Wrexham)

Nat West invites applications for the Customer Service – Personal Banker role based in Wrexham, United Kingdom.

Join us as a Customer Service, Personal Banker. You will be integral in guiding and supporting branch customers, helping them achieve their financial goals.

• Proactively converse with customers, understand their needs, and assist with banking requirements.
• Complete general banking requests such as payments, balance enquiries, and transfers.
• Explain the range of our services and help customers with suitable financial products.
• Identify opportunities for additional product sales and collaborate with other teams for a seamless experience.

• Motivated and customer‑centric with strong communication skills.
• Passion for customer service and strong attention to detail.
• Ability to thrive under pressure and continuously improve service while meeting personal and branch goals.
• Strong interpersonal skills and teamwork.
• Commitment to develop new skills and responsibilities.

We also encourage applications from Welsh speakers.

• Competitive salary starting from £26,010 pro‑rata for hours worked.
• Range of protection, health‑care, and lifestyle benefits through Nat West Group Benefits.
• Generous holiday entitlement of 33 days pro‑rata.
• Monthly contribution to retirement fund.

Flexible hours aligned with branch opening times (9 am–5 pm, Monday–Friday, plus rotating Saturdays and bank holidays). Training programme with coaching and support; opportunity to study toward a recognised external qualification.

Entry level

Full‑time

Finance & Sales

Banking