Field Service Engineer
Job in
Wrexham, Wrexham County, LL13, Wales, UK
Listed on 2025-12-10
Listing for:
Axiom Software Solutions Limited
Full Time
position Listed on 2025-12-10
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Hardware Engineer
Job Description & How to Apply Below
Job Title: FIELD SERVICES ENGINEER
Job Type: B2B Contract – Inside IR35
Duration: 12 Months Contract
Location: Wrexham, UK
Work Mode: Onsite
FIELD SERVICES ENGINEER JD – L1Sensitivity: Internal & Restricted
Responsibilities:Experience:
- Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues.
- Good customer management skills.
- Strong oral and written communication abilities.
- Able to interact and work with customers at different levels.
- Self-driven and result-oriented.
- Passionate about the work.
- Ability to work with deadlines and complete tasks on time.
- Hands-on experience in installing & troubleshooting hardware issues for laptops, desktops, printers, and accessories.
- Basic knowledge of enterprise LAN, WAN, server setups, and concepts.
- Ability to lift/move computer equipment weighing up to 50 lbs.
- Conference room A/V equipment assistance & troubleshooting.
- Basic VOIP phone configuration & troubleshooting.
- Smart hand support for peripheral and networking hardware.
- Skilled in desk-side support for installing & troubleshooting Operating Systems (Win 7/ Win
10 / MAC / Linux). - Experience with anti-spyware and anti-virus software.
- Basic installation and troubleshooting of standard software applications.
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles.
- Basic understanding of mail configuration and troubleshooting of Mobile Device Management systems.
- Contribution towards creating KB articles.
- Ensuring all SRQs and incidents are addressed within stipulated SLA timelines.
- Knowledge and experience in service requests and incident management processes.
- Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience of ticketing tools (Service Now / Remedy etc.).
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