Patient Care Coordinator

We are looking to recruit friendly, enthusiastic and reliable GP Receptionist / Administrator (Patient Care Coordinator) to join our busy GP Practice based in Swindon.

The ideal candidate would be a team player who has strong IT and communication skills. The post holder will need to be able to work well under pressure and cope with conflicting demands. A high level of accuracy and attention to detail is essential.

This is an ideal job for someone looking to start and develop their career in the NHS or someone with experience who thrives in the busy GP environment. The candidate must be willing to learn and have the ability to manage multiple priorities.

In return we offer investment in staff training and support with career development.

Key Responsibilities:

Openand prepare reception for surgeries

Arrange clinical appointments for patients

Follow our online triage system to either guide patients through it over the phone or support them to use it themselves

Receive and direct patients arriving for appointments

Filingand pulling medical records

Operate surgery computer and telephone system

Beable to use the photocopier / scanner

Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes

Ridgeway View Family Practice is a well-established, friendly GP training Practice, with a list size of circa 15,000 patients located at 2 sites in Wroughton & Chiseldon. We are part of the Brunel Health Group and are proud to have been rated as Good by CQC. We strive to provide excellent care to our patients and are supported by dynamic well-established and highly professional teams.

We are seeking to employ versatile and resilient receptionist / administrators (experience is preferable but not essential) who will;

Facilitate the smooth running of reception areas in order to provide patients with a professional and efficient service and provide support to all GPs and other health care professionals.

Key Responsibilities:

Openand prepare reception for surgeries

Arrange appointments for doctor / nurse clinics

Receive and direct patients arriving for appointments

Follow our online triage system to either guide patients through it over the phone or support them to use it themselves.

Operate surgery computer and telephone systems

Be able to use the photocopier / scanner

Take general enquiries regarding testresults, prescriptions, fitness to work certificates, requests for home visits, patient registrations, medicals.

Attend team meetings as appropriate and assist with the development and improvement of receptions procedures

• Experience of working in primary care or a GP practice
• System One Experience

• - Friendly nature with excellent people skills
• - Ability to work as part of a team
• - Positive outlook and a calm demeanor when things get busy
• - Quick learner who can follow instruction and is comfortable with using computer systems (training will be provided)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience

From £12.50 per hour dependent on experience