Customer Advisor - TradePoint

Customer Advisor - Trade Point

• Part time – 22.5 hours per week
• Permanent Contract
• Shifts available Monday – Sunday, 7:00am – 10:00pm
• Location: B&Q Yate
• UK Notional hourly rate: £12.71 per hour

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Trade Point Customer Advisor and you’ll help deliver a great experience for our Trade Point members by engaging, listening and selling the right products & services.

The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your Trade Point members & get to know them & their business through great conversations, enabling you to recommend the right products and services for them.

• A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
• Ability to adjust your approach in different situations, build relationships with customers, and spot new business opportunities.
• Enthusiastic about helping trade members get great value for themselves and their clients through promotions and the trade loyalty scheme.
• Willingness to continually develop skills through training and learning from others.
• Flexibility to work on a rota that includes weekends, evenings and bank holidays.

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits, including a competitive salary, an award‑winning pension scheme, Share Save options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and generous breaks.

To support you during the application or interview process, please contact  for any recruitment adjustments.