Security Officer

Pay Rate: £13.50 p/h
Location: Yate Shopping Centre
Shifts: 4 on 4 off, 33 hours per week

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The Security Officer (SO) will ensure exemplary standards of Security and Customer Service are provided to the client and visitors to the site at all times. The SO is the public face of the Security Team and should act with professionalism at all times. A can‑do attitude is essential in this highly influential role.

• To readily interact with all visitors/tenants within the shopping centre, delivering first‑class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being proactive at all times
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest standard
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise
• To ensure that the site is a safe and non‑threatening environment for all visitors/tenants
• Ensuring all incidents are managed in accordance with site policies and procedures
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times
• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
• To record/log all non‑conformances and emergencies with the appropriate control room operatives
• To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company policies
• Maintain vigilance and highlight/manage unauthorised access by banned individuals
• Provide assistance to third‑party contractors/visitors ensuring all site procedures/policies are adhered to
• To liaise closely with statutory authorities, dealing with incidents and the provision of information
• Ensure radio procedures are adhered to at all times
• Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times
• Undertake any other reasonable duties as required to meet the needs of the business
• Any other reasonable duties as requested by your line manager
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager
• Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave
• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
• Support the Supervisor in conducting regular audits as required
• Core tasks are as above, although this list is not exhaustive

• Excellent organisational skills with the ability to balance competing priorities and workloads
• Excellent written and verbal communication skills
• Ability to work unsupervised and take responsibility
• Ability to remain calm under pressure
• Adaptable and flexible in approach to work required
• Willingness and ability to work as a member of a team
• Report writing/Presentation skills
• Excellent observational skills

• 24/7 GP:
  Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life:
  Search for resources and tools on topics ranging from family and life to health, money and work
• Support:
  Online chat or telephone service for urgent support in a crisis

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