Senior Secretary

£27,485.00 to £30,162.00 per year, £27485.00 - £30162.00 a year

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

08/02/2026

Communication & Relationships Act as a key contact for the locality, handling enquiries via phone, email, and in person.

Communicate effectively with patients, carers, and multidisciplinary teams.

Handle sensitive and distressing information with professionalism and empathy.

Planning & Organisation Prioritise own and team workloads, adjusting to changing demands.

Organise meetings, prepare agendas, take minutes, and distribute documentation.

Maintain effective office systems and ensure secure storage of confidential files.

Leadership & Supervision Lead the local administration team, providing daily supervision and support.

Conduct return-to-work interviews and manage performance issues.

Assist with recruitment processes and staff development.

Information Management Maintain and update specialised databases and the Electronic Patient Record (RiO). Transcribe audio dictation and prepare correspondence.

Provide data for audits and reports, ensuring accuracy and confidentiality.

Patient Care Support Respond to patient and relative queries, supporting appointment and clinic coordination.

Attend complaint meetings and assist in drafting response letters.

Policy & Service Development Stay up to date with Trust policies and contribute to service improvements.

Support training and knowledge sharing across the team.

Finance & Resources Manage petty cash, stationery orders, and invoices as required.

Working Conditions Regular use of VDU and advanced keyboard skills.

Occasional travel to other Trust locations.

Exposure to emotionally challenging situations and distressed individuals.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).