Vet Express Manager

Vet Express Manager – Overview

Mars Castle Cary, England, United Kingdom

The Vet Express Manager will focus on the project management and execution of the Vet Express D2C model. The Vet Express manager will also focus on everyday management of the D2C value proposition, driving continuous improvements and efficiencies over time in close collaboration with the UK Sales team and working in conjunction with D2C experts to maximise Vet recommendation, pet owner experience, conversion.

• Responsible for management of the UK Vet Express system, including service development road map and day-to-day operations.
• Monitor, analyse and report performance of key Vet Express metrics, as well as creation and socialisation of clear dashboards.
• Define pricing guidelines, regularly monitor and provide recommendations to Pet Professional Director to ensure market competitiveness.
• Collaborate with UK demand team to understand pain points for Clinics and Pet Owners to improve digital recommendation and conversion (including time spent in clinics and trade shows).
• Coordinate and deliver roadmap on service and tool improvements to drive short- and long-term value alongside Vet Source, UK Demand and D2C Experts.
• Enrich service level over time (take actions to improve NPS).
• Optimise media, clinic and trade show communications to drive visibility and use of Vet Express.
• Define and optimise CRM flows including, but not limited to, initial recommendation, follow up for non-order, follow up for drop-off, reactivation, engagement, and complimentary products.
• Develop long-term plan to scale the solution with Corporate Vet Chains, Independents and Pet Rescue centres.

• Proven experience in E-Commerce Sales or Digital Marketing.
• Strong commercial mindset.
• Capable of developing and building relationships across a matrix organisation.

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

• Mid-Senior level

• Full-time

• Sales and Business Development
• Industries:
  Manufacturing, Food and Beverage Services, and Food and Beverage Manufacturing

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