Customer Success Specialist ( Sign

Overview

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #Elevate Through Impact and raise Indonesia's software standard.

• Activate customers’ accounts to ensure seamless onboarding experience and readiness for usage.
• Conduct training sessions to drive effective product adoption.
• Assist customers in API implementation, providing technical guidance and best practices.
• Provide ongoing post–Go-Live support to nurture customers and maintain medium to high feature adoption.
• Drive MRR expansion by identifying opportunities for upselling and delivering added value to customers.
• Manage account renewals to secure long-term customer relationships and maintain retention.
• Collaborate with the Engagement team to prepare campaigns to existing customers (both for expansion and renewal).

• Possess a Bachelor’s Degree in Information Technology, Information Systems, Computer Science, or a related technical field.
• Must be highly tech-savvy with a natural ability to quickly master new software platforms and explain technical concepts to non-technical users.
• Demonstrate a solid understanding of API fundamentals, including how integrations work and the ability to troubleshoot basic implementation issues.
• Exceptional public speaking and presentation skills, with the confidence to lead training sessions for diverse audiences.
• Professional fluency in English (both written and verbal) to collaborate with global stakeholders and document technical processes.
• Previous internship experience in Customer Service, Account Management, or a client-facing role within the tech industry is highly preferred.
• Ability to use data and logic to identify trends in customer behavior and product adoption.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

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We wish you the best. Hope to see you around soon!