Business Travel Consultant

Direct message the job poster from Corporate Travel Management (CTM) UK/EU

This role reports to the Operations Team Manager

This role is full time and ideally fully office based if local to our Bradford office. We will consider a fully remote role for the right candidate.

Working hours for this role are 9am-5:30pm Monday to Friday

Please note that this role requires to undergo a security clearance process (you must have lived in the UK since 5 consecutive years to be eligible) and an enhanced DBS check. Kindly refrain from applying if you are not willing to undergo these necessary background checks.

Are you ready for your next professional layover? We’ve got the perfect destination.

CTM are an award-winning provider of travel service solutions for the corporate, events and sports markets. Headquartered and founded in Australia, we have a global presence, with offices in Europe, Asia, North America, Australia & New Zealand.

We have an exciting opportunity for you to join our crew and take your career to new altitudes.

Working in a team of 10, you will be booking all aspects of travel for one of our major public sector clients. You will be providing a high level of customer service, guidance and support using predominantly email to enable the smooth running of day-to-day operations within the department.

• Must have lived in the UK for 5 consecutive years
• At least 5 years’ recent experience as a Business Travel Consultant across all areas of travel management
• Sound, proven GDS experience – ideally with Sabre but we will train you
• Experience in the UK market
• A positive attitude and willingness to go the extra mile to make things happen
• Ability to learn many different systems – we use quite a few!
• Are a good team player and are willing to support others in the team

• Providing high level customer service mainly via email
• Assisting with all reservations and aspects of travel including air, hotel, rail and car reservations and any other travel related requests received via any client and partners
• Assisting with emergency actions and contingency plans
• Ensuring client travel policies are adhered to correctly
• Ensuring all SLA’s and KPI’s are consistently met
• Developing and maintaining effective working relationships with colleagues in the appropriate offices
• Ensuring that all administration, both internal and external is of the highest standard
• Responding to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers

We have recently launched our new Flexible benefits scheme, allowing employees to pick the benefits that suit them. Including:

• Electrical vehicle leasing
• Home & tech loan
• Health insurance

All employees are also entitled to:

• 22 days base +3 days (you get your birthday off, a wellbeing day off and a volunteering day off) + the base increases by one day each year (up to 26 days)
• Purchase extra annual leave
• Life assurance at 4x your annual salary

Our values guide our decision-making, actions and behaviours; creating a culture where everyone can contribute, grow and thrive.

Connect – We build strong relationships where people feel valued, listened to and celebrated

Evolve – We are adaptable, we embrace change and celebrate innovation

Deliver – We bring the energy, hold ourselves accountable and get stuff done

Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

• Every applicant will have a Discovery call with our Talent Acquisition team. If your profile is selected you will be contacted by phone or email (please check your…