Product Specialist

Product Specialist (Full Time), Calvin Klein York role at Calvin Klein

Be part of an iconic story. At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and endless opportunities to design your future.

The Product Specialist is responsible for maintaining a deep understanding of assigned product category or division. You will engage with customers by offering expert guidance and styling advice, ensuring they make informed decisions while upholding the luxury standards of the brand. Your contributions will also include supporting your colleagues by training and upskilling the team to enhance both individual and store-wide sales performance.

• Category Expertise:
  Serve as the go-to expert for your assigned product category (e.g., suiting, denim, underwear), offering personalized and specialized styling advice to customers.
• Customer Engagement:
  Use your expertise to offer tailored shopping experiences, addressing individual customer needs and preferences.
• Styling Advice:
  Guide customers with product combinations and styling recommendations, ensuring they leave with complete outfits that align with their needs.
• Training Support:
  Assist in training new Sales Associates by sharing in-depth product knowledge, styling tips, and customer service techniques to ensure team-wide excellence.
• Sales Achievement:
  Drive sales within your product category by meeting and exceeding individual and department sales targets.
• Product Mastery:
  Develop and maintain an in-depth understanding of your product category, including fabrics, fits, styles, and care instructions.
• Continuous Learning:
  Stay updated on new arrivals, online availability, trends, and industry developments to continuously improve product knowledge.
• Sales Tools Utilization:
  Leverage sales tools (e.g., S&A app, omni-channel services) to enhance customer service and optimize sales opportunities.
• Inventory Management:
  Assist with maintaining stock levels for your product category, ensuring high-demand products are always available and accurately represented on the sales floor.
• Store Merchandising:
  Ensure your product category is well-organized and visually appealing, maintaining the brand’s luxury image.
• Teamwork &
  
  Collaboration:
  
  Work closely with the sales team to ensure an exceptional customer experience and achieve sales targets.
• Knowledge Sharing & Brand Ambassador:
  Actively share product expertise, elevate colleague skills, and embody the brand’s luxury image and service standards.
• Leadership Qualities:
  Provide mentorship and guidance to junior associates, supporting their growth.

• Proven experience in retail sales or a similar customer-facing role, preferably in a luxury environment.
• Deep knowledge and expertise in the assigned product category (e.g., suiting, denim, underwear).
• Exceptional customer service skills, providing personalized styling advice and building strong customer relationships.
• Strong communication skills and the ability to share product knowledge with colleagues and customers effectively.
• Goal-oriented, with a track record of achieving and exceeding sales targets.
• Ability to work in a fast-paced, dynamic environment while maintaining the brand’s luxury standards.
• Prior experience with sales tools and inventory management systems is a plus.

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.

That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of…