Piercer Retail; DOY Duke Boutique

Position: Piercer Retail (DOY) · Duke Boutique ·
Job Title:

Piercer

Location:

Duke of York

Hours:

Part time - 24 Reporting To:
Boutique Manager Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House

• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury

• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Piercer role is an exciting opportunity to help drive our in store piercing service and provide exceptional experience to our clients. Your knowledge and expertise will style our clients to create their perfect ear stack.

What you’ll do

As a Piercer at Monica Vinader, you blend the artistry of expert ear curation with the warmth of exceptional client service. Your day is a mix of precise, safe piercing, inspiring styling and genuine connection: you'll design ear stacks that bring each client's vision to life, guide them with confidence and care, and uphold the highest standards of health, safety and luxury at every moment.

You'll take pride in your craft, take ownership of your goals, and create experiences clients remember and return for.

Driving Sales & Productivity

• Bring an ambitious, commercial mindset to every shift, taking ownership of your targets and KPIs and understanding the levers that drive growth

• Proactively share client feedback and product opportunities with the management team to help grow the business

• Stay curious about market and competitor activity, adapting your approach to keep our experience one step ahead

• Contribute as a member of the sales floor team, becoming a product expert to ensure all client needs are met providing and providing an exceptional service experience

Delivering Service Excellence & Clienteling

• Warmly welcome every client with open, positive energy and a heads-up approach, making each person feel genuinely at ease before, during and after their piercing

• Ask thoughtful, open questions and listen actively to understand each client's desired look, adapting your pace, tone and conversation to match them

• Curate ear stacks with expert positioning and placement, styling with curations, stacking and layering expertise to achieve each client's vision

• Share expert product knowledge with elevated language and inspiring storytelling, highlighting our responsible craftsmanship, quality and design integrity

• Address questions and overcome objections with confidence, and use a range of techniques to confidently close the sale

• Create surprise-and-delight moments, capture client details thoughtfully, and build loyal,…