Peer Mentor Co-ordinator​/Family Support Practitioner

Peer Mentor Co-ordinator / Family Support Practitioner

Location: East Riding of Yorkshire

Salary: £24,000 per annum

Vacancy Type: Permanent

Closing date: 29 Jan 2026

About The Role

We're seeking a proactive and compassionate Peer Mentor Co-ordinator / Family Support Practitioner to support the delivery of our prison visits service in the East Riding of Yorkshire.

Please note: this role is based at a rural site. Due to extremely limited public transport, applicants must be able to travel to the site independently and attend in person every day.

You'll play a key role in creating a safe, welcoming, and well-managed environment for families and visitors, working closely with staff and peer mentors.

What you'll be doing

• Supporting and guiding visitors throughout the visits process
• Working alongside staff and peer mentors to maintain a calm, respectful environment
• Providing professional, family-focused support and customer service
• Overseeing the café and refreshment area, including stock and hygiene standards
• Ensuring the visits hall and surrounding areas remain clean, safe, and presentable
• Assisting with daily setup and close-down of the visits area
• Adhering to all security, safeguarding, and confidentiality procedures

What we're looking for

• Strong communication and interpersonal skills
• Experience supporting families or working in a people-facing role (desirable)
• A calm, professional approach in busy or sensitive environments
• Reliable, flexible, and comfortable working on-site every day
• Ability to maintain professional boundaries and confidentiality
• Willingness to follow food hygiene and safety procedures

In this role, you'll help ensure visits run smoothly and with dignity, offering vital support to families while contributing to a safe and respectful prison environment.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.