Account Manager

GNCO, Inc. | Independence, OH (Remote) Account Manager – Full-Time (Exempt)

Reports To:

Manager of Client Experience Benefits

• Health
• Dental
• Vision
• 401(k)
• Paid Time Off

Job Summary

The Account Manager manages, and grows a portfolio of client accounts while serving as the primary point of contact for assigned clients. This role builds strong client relationships, delivers proactive fleet management support, and partners with clients, suppliers, and internal teams to improve fleet performance, control costs, resolve issues, and support client satisfaction and retention. The Account Manager is responsible for understanding client business objectives, monitoring key performance indicators, identifying opportunities for improvement, and delivering practical recommendations that align with client goals and Fleet Team's service standards.

Success in this role requires strong relationship management, consultative problem-solving, cross-functional collaboration, and the ability to effectively manage multiple priorities in a fast-paced, client-focused environment.

Essential Functions Client Relationship & Account Management

• Serve as the primary point of contact for assigned client accounts, building trusted relationships and developing a strong understanding of each client’s business objectives, fleet requirements, operational challenges, and service expectations.
• Drive client satisfaction, retention, and account growth by identifying opportunities to improve fleet performance, reduce costs, increase operational efficiency, and support safety objectives.
• Analyze fleet activity, account performance, supplier performance, and cost trends to develop actionable recommendations and strategic account plans.
• Prepare and deliver KPI reporting, business reviews, fleet management plans, annual meetings, training sessions, and other client-facing presentations.
• Coordinate fleet planning activities, including replacement planning, budgeting support, off-lease activity, purchase orders, and other client initiatives.

Client Advocacy & Issue Resolution

• Act as a trusted client advocate, proactively identifying concerns and taking ownership of escalated client, supplier, billing, and operational issues.
• Use critical thinking, troubleshooting, and root-cause analysis to develop solutions in partnership with internal teams, suppliers, and subject matter experts.
• Maintain clear communication with stakeholders regarding expectations, timelines, progress, risks, and resolution of issues.

Supplier & Dealer Management

• Develop productive supplier and dealer relationships that balance client needs with cost, quality, service, and operational efficiency.
• Partner with Supplier Relations and other internal stakeholders to monitor supplier performance, communicate expectations, resolve service or billing concerns, and identify continuous improvement opportunities.
• Serve as a key escalation point for suppliers and service providers supporting assigned accounts.

Quotes, Orders & Fleet Administration

• Coordinate equipment quote requests from requirements gathering through vendor selection, ensuring pricing, specifications, and scope align with client needs and Fleet Team standards.
• Facilitate site visits as needed to validate equipment requirements and applications.
• Coordinate approved quotes through order fulfillment, monitor progress, address potential delays, and communicate status and recommended solutions to stakeholders.
• Maintain accurate client activity, opportunities, quotes, orders, follow-up actions, and other account information in Salesforce and applicable company systems.

Cross-Functional Leadership & Team Development

• Collaborate with Analytics, Business Development, Supplier Relations, department leadership, and other internal partners to…