Surveillance Supervisor

• Base Pay $21.75 - $27.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others Yes

• Name Human Resources

• Supervise Surveillance Agents and oversee surveillance operations during assigned shifts.
• Assign camera monitoring responsibilities, investigations, reviews, and other shift duties
• based on operational priorities.
• Monitor casino gaming, cash handling, food and beverage, hotel, exterior, and restricted
• areas through the CCTV system.
• Ensure compliance with Tribal Gaming Commission regulations, National Indian Gaming
• Commission standards, internal controls, departmental procedures, and company policies.
• Identify and investigate suspected cheating, theft, fraud, collusion, embezzlement,
• procedural violations, safety concerns, and other unusual activity.
• Direct Surveillance Agents during active incidents and coordinate appropriate
• communication with Security, Gaming Operations, Compliance, management, and the
• Tribal Gaming Commission.
• Review surveillance reports, incident documentation, video review findings, and shift logs
• for accuracy, completeness, and professionalism.
• Ensure significant incidents, regulatory violations, suspected criminal activity, and control
• failures are immediately reported through the appropriate chain of command.
• Preserve, secure, export, and release surveillance recordings in accordance with retention
• requirements, departmental procedures, and authorized requests.
• Maintain strict control over access to the surveillance room, surveillance equipment,
• recordings, reports, and confidential information.
• Train
• new and existing Surveillance Agents on camera operation, observation techniques, report
• writing, internal controls, game protection, and departmental procedures.
• Provide coaching and performance feedback to Surveillance Agents and communicate
• formal performance concerns to the Surveillance Manager.
• Conduct routine reviews of gaming procedures, cash transactions, jackpots, fills, credits,
• drops, counts, promotional activity, and other areas requiring surveillance oversight.
• Verify that surveillance equipment is functioning properly and promptly report camera
• failures, recording interruptions, blind spots, and system issues.
• Assist with investigations requested by the Surveillance Manager, Tribal Gaming
• Commission, Compliance Department, Security Department, or authorized management
• personnel.
• Maintain professional and objective communication while protecting the operational
• independence and integrity of the Surveillance Department.
• Complete shift briefings and communicate unresolved incidents, equipment concerns,
• active investigations, and operational priorities to the incoming supervisor or manager.
• Perform other position-related duties and special assignments as directed by the

Work is primarily performed in a secure, restricted surveillance room with limited natural

Must be able to sit and view multiple video monitors for extended periods.

Must be able to maintain concentration while performing repetitive monitoring duties in a

confined environment.

May be exposed to loud noise, tobacco smoke, cleaning chemicals, and varying

temperatures when required to enter operational areas.

Must be available to work varying shifts, including evenings, overnight shifts, weekends,

holidays, and special events.

Must be able to work effectively during emergencies, high-pressure incidents, and

of increased activity.

Must be able to operate computers, keyboards, surveillance controls, radios,

and video recording equipment.

Must possess sufficient close, distance, color, peripheral, and depth vision to effectively

Must possess sufficient hearing and verbal communication abilities to receive and relay

operational information.

Must occasionally…