Business Services Portfolio Manager

Job Summary

Primary Relationship Manager and Liaison to Senior Business Advisor for Managed Business Member Relationships.

Job Description

To be effective, an individual must be able to perform each job duty successfully. Primary relationship manager for day to day needs of MACU’s larger business members High understanding of business entity structures and able to converse with business owners about their needs based on their unique structure. Recognize member needs, educate on options for managing financial transactions through MACU Business Services tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.

First point of contact for all managed member portfolio account needs including new account documentation, onboarding to core system, and owning account opening and onboarding procedures. Act as primary contact for portfolio of managed members. As such, own processes that include originating loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit report and cross-sells loans. Oversee loan processes including documentation, decisioning credit reports and conducting closings for any loans sourced by the Business Advisors or from within managed portfolio.

Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence. Cross-sell financial services of the credit union to ensure quality service. Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position Provides quality service to credit union business membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our business members cash-flow needs.

Owns entire relationship and helps to direct/delegate according to managed member need. Fields and directs member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives all the while expanding product/service offering of relationship. Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.

Acts as a liaison to Business Advisors Actively participates in and completes product knowledge courses Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

3 years professional experience in a progressive financial setting, experience in a business relationship management setting preferred. Project management experience preferred.

Education

Associates’ degree from an accredited institution in business, marketing, finance, economics or related field. Education will be verified. OR on job experience with 3+ years in a progressive financial setting.

Licenses, Certifications, Registrations

N/A

Managerial Responsibility

N/A

Computer/Office Equipment Skills

Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel Experience with analytical and reporting software preferred

Language Skills

Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

Other

Skills and Abilities

Demonstrated ability to multi-task and maintain composure while handling all member activities and requests Demonstrated ability to prepare Cash Management & loan documents. Demonstrated ability to perform mathematical calculations. Ability to work both autonomously and collaboratively in a fast-paced environment. Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines Adaptive to change, responds…