Quality Control Specialist

Position: QUALITY CONTROL SPECIALIST

Responsible for reviewing credit union transactions, account documentation, and operational processes to ensure accuracy, compliance, and adherence to established policies and procedures. This position plays an important role in maintaining operational integrity, minimizing risk, and supporting a positive member experience.

Essential Functions & Responsibilities

• Review new account documentation, loan files, and member transactions for accuracy and completeness.
• Verify data entered into core processing systems and supporting documents.
• Identify errors, discrepancies, or missing information and communicate findings to appropriate personnel.
• Monitor compliance with credit union policies, procedures, and regulatory requirements.
• Assist with routine quality control audits of operational processes.
• Maintain accurate records of quality control reviews and findings.
• Prepare reports summarizing review results, trends, and recommendations for improvement.
• Collaborate with branch and operations staff to resolve quality issues.
• Assist in updating procedures and quality control checklists as needed.
• Participate in departmental training and continuous improvement initiatives.
• Maintaining a professional, friendly image and service-oriented approach are being consistently exercised in all areas of responsibility.
• Assist with Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) related activities as assigned.
• Responsible for complying with the Bank Secrecy Act policies and procedures, including attendance at annual training, as directed by the Bank Secrecy Act Officer.
• Works in the spirit of the credit union’s purpose and values.
• Performs other duties as assigned.

Qualifications, Requirements, & Skills

The qualifications, requirements, and skills below are representative of those required to successfully and satisfactorily perform the essential duties and functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and functions.

Education/Certification

High School Diploma or GED equivalent; or an equivalent combination of education, training, and experience.

Required Experience

One year’s experience in a financial institution is preferred but not required.

Required Knowledge

Basic knowledge of financial institution and credit union operations preferred. Basic understanding of regulatory and compliance requirements applicable to credit unions, or the ability and willingness to learn.

Skills/Abilities

Strong attention to detail. Ability to identify discrepancies and follow established procedures. Strong organization and time-management skills. Effective verbal and written communication skills. Ability to work independently and as part of a team.

Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Characteristics

Must have a positive attitude. Must be self-motivated and able to function independently in a multi-task environment while also taking direction and working as part of a team. Must possess a high level of integrity, recognizing the need for discretion and confidentiality. Must be able to tactfully handle all situations and remain impartial. Must have a collaborative work style.