Entry Positon In Administrative Support KAM, Customer Service And Office Management

Entry position in Administrative Support for KAM, Customer Service and Office Management Über den Job

Our client, a global leader in the healthcare industry, specializes in delivering high-quality products and services to customers worldwide. With a commitment to innovation and customer satisfaction, our client continues to grow and offer exceptional solutions to pharmacies, drugstores, and field forces. We are currently seeking a Customer Service and Administrative Support to join their team in Zug.

• Handle customer inquiries (phone/email) from pharmacies, drugstores, and field forces
• Process customer orders and ensure timely delivery in collaboration with logistics.
• Manage EDI order systems and resolve delivery issues
• Process customer complaints and forward to relevant departments
• Document communications in CRM and SAP systems
• Generate credit notes and archive business transactions

• Collaborate on customer service KPIs like order availability and on-time delivery

• Manage GMP-related documentation
• Ensure compliance for sample requests from doctors

• Assist with onboarding new hires and administrative tasks like ordering office supplies and business cards
• Maintain employee lists and mail distribution lists
• Support sales communications
• Support invoice management

• You are a student or are looking for a first working experience
• Willing to gain experience in customer service, preferably in the healthcare or pharmaceutical industry
• Excellent organizational skills and attention to detail
• Strong communication skills in both written and verbal English, German and French
• Ability to handle multiple tasks and priorities in a fast-paced environment
• A proactive approach to problem-solving and process optimization

This is an exciting opportunity to work for a globally recognized company where you will be part of a dynamic and supportive team. Our client offers a collaborative work environment and the chance to make an impact in a rapidly evolving industry.