Level III On-Site Audiovisual and Videoconference Field Service Technician

Level III On-Site Audiovisual and Video conference Field Service Technician

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Level III On‑Site Audiovisual and Video conference Field Service Technician

Contract Type:
Fixed term – 12 months with scope of extension

Hours of work:
Mon‑Fri (8:00am 5:00pm local time), excluding holidays.

The On‑Site Audiovisual and Video conference Field Service Technician will have the following responsibilities:

• Act as the single point of contact for all support, maintenance and troubleshooting of the audiovisual and video conference equipment located at Johnson & Johnson’s Belgium location.
• Troubleshooting and support will be limited to steps that will not void any warranty currently in place with Johnson & Johnson’s preferred audiovisual integrator.
• Work with Johnson & Johnson to communicate concerns to the audiovisual integrator to ensure warranty requirements are met.
• Provide the first line of communication and support with Johnson & Johnson’s preferred AV service vendor(s) for all problems and issues regarding the AV equipment, including coordinating integration points (systems and infrastructure related to the audiovisual and video conference systems).
• Coordinate scheduling, budgeting, and tracking of AV equipment out for repair; handle exceptions such as network systems or network infrastructure managed by Johnson & Johnson.
• Perform third‑level problem determination and resolution during conference setup (microphones checks, remote controls, control systems, cable management, etc.) per Johnson & Johnson’s standard operating procedures.
• Manage, maintain, and troubleshoot AV equipment/systems in integrated conference rooms, including control systems (e.g., Crestron, AMX) and matrix switchers (e.g., Extron).
• Troubleshoot, assess, and coordinate equipment and systems repair.
• Create, update, and resolve trouble tickets as assigned and monitor the queue.
• Assess business impact of serious/complex outages/problems and make recommendations in collaboration with engineers and project managers.
• Provide training and client support to end users in the operations of audio‑visual systems.
• Compile and maintain room and equipment inventory.
• Maintain conference room integrity in compliance with Johnson & Johnson’s standard operating procedures, performing regular preventive maintenance checks (reporting or addressing cable management issues, safety standards non‑compliance, etc.).
• Coordinate audio‑visual activities with other client groups as required (e.g., facilities, IT).
• Install small or portable video conference and non‑integrated AV hardware.
• Provide technical consultation, support, and act as lead contact for all video‑conferencing operations and maintenance.
• Recommend measures to improve performance and increase efficiency.
• Coordinate support to provide coverage during scheduled leave or unavailability and additional event support when demand requires additional personnel.
• Support ITIL Infrastructure Management activities associated with the scope, including Incident (Help Desk), Problem, Change, Release, Deployment, Configuration, Provisioning and Capacity Management.
• Read and interpret electronic schematics and architectural blueprints.
• Provide field‑service support of AV/VTC endpoints and infrastructure (Microsoft Teams, Zoom, Cisco, AMX, Crestron, etc.).
• Perform service tasks in a timely and quality‑conscious manner.
• Provide necessary training and support for next‑level service technicians.
• Adhere to and understand OSHA standards.
• Travel to various job sites as required.
• Other duties assigned as needed.

All New Era Benefits Apply.