Customer Quality Engineer

Location: Zurich, Zurich, Switzerland

Job : R0107920

Date Posted:

Company Name: HITACHI ENERGY LTD

Profession (Job Category): Quality Management

Job Schedule: Full time

Remote: No

Job Description:

The opportunity presents a role within our Gas insulated switch gear factory, focusing on producing cutting edge equipment to support the energy transition and a sustainable future. By joining the team, you can contribute value to both the company and society.

With increasing demand and a company priority on quality and customer support, we are expanding the team with the position of Customer quality engineer. The role combines technical skills and soft skills for direct customer collaboration, making it dynamic and impactful.

• Lead root cause analysis of failures on GIS
• Drive cases affecting many different customers
• Own internal and external customer complaints and ensure a fast and sustainable solution to customer issues
• Prepare and present reports to internal and external stakeholders
• Run improvement projects on specific topics
• Provide support for and/or lead on-site investigations
• Identify improvements and drive the implementation
• Prepare method statements for troubleshooting cases

• Bachelor or master’s degree in electrical engineering, knowledge of electrical power systems
• Background in electrical engineering and/or gas-insulated switch gear field
• Fluent English skills, German and any other language are beneficial
• Experience in quality management and/or project management will be considered a plus
• Good communication and cultural sensitivity
• Willingness to travel if needed (max. 10%)

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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