Client Value Partner - Pharma​/Sciences

We’re Celonis, the global leader in Process Intelligence technology and one of the world’s fastest‑growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes – and for that, we need your help. Care to join us?

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data‑driven business transformation with our most strategic customers within the Pharma/Life‑Sciences industry. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customers on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C‑Level Executives to collaboratively define the long‑term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross‑functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.

The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest‑growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

• Develop and maintain strong relationships with key stakeholders, including C‑level internal/external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross‑functional Celonis teams, such as Servicing, Product & Engineering.
• Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

• Responsible for the end‑to‑end customer value journey.
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner.
• Internalize the customer’s strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business‑critical problems.
• Drive value realization and adoption within accounts, ensuring high‑quality, on‑time project completion, client satisfaction, and meeting usage and adoption targets.

• Organize and lead customer advisory boards to address industry‑specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

• Minimum 15 years of relevant customer success, strategy consulting, or related experience within the…