Head of Workplace Technology & Services

Job Details

At On, our technology moves as fast as our runners : always evolving, always pushing boundaries. We're building a world-class platform to ignite the human spirit through movement, and our Employee Experience and Services team is the dedicated partner in that mission.

We are seeking a Head of Workplace Technology and Services to lead the technical support strategy across all user touchpoints-from our 24 / 7 service desk and on-site support to global asset management and productivity tools. This role requires a leader with a "service-first" mindset, deep operational expertise, and the ability to turn internal IT into a competitive advantage for our teams.

The Head of Workplace Technology and Services exists to define and drive a unified employee experience that removes friction and amplifies productivity across our global landscape. By integrating direct user support, asset lifecycle management, and collaborative tooling strategy, this role ensures that every On employee has the technology they need to innovate without barriers. Its mission is to ensure that strong, seamless technology foundations accelerate On’s digital growth and enabling our teams to move fast and focus on what they do best.

• Own the global service delivery strategy across 24 / 7 Service Desk and regional On-site Support, ensuring a consistent, high-touch experience for all employees.
• Define service standards and operational guardrails, lead process governance, and align target-state support models with business and technology strategy.

• Lead the engineering and management of end-user devices-including Mobile Device Management (MDM) strategy and compliance-to deliver scalable automation and secure endpoint configuration.
• Set the technical strategy for IT Asset Management (ITAM), ensuring efficient procurement, lifecycle tracking, and responsible retirement of hardware.

• Shape the strategy and architecture for the Atlassian suite (Jira, Confluence, JSM), driving optimized workflows and modern collaboration models.
• Define the support framework for internal tools and enable teams to leverage technology seamlessly in their daily operations.

• Set the multi-year roadmap, develop high-performing leaders, and act as the primary authority on employee technology experience, partnering with all business teams.
• Manage strategic vendor relationships and budgets, ensuring value and innovation from our external partners.

• You are a proven IT leader with a track record of transforming End User Services and driving high user satisfaction in a global, fast-paced environment
• Your background demonstrates a focus on "Experience Engineering" and enablement, rather than just traditional IT operations
• You bring 10+ years of experience in IT Operations or End User Computing, including 5+ years in leadership roles managing distributed teams
• You possess deep hands-on knowledge of Service Desk operations (ITIL), IT Asset Management, and MDM ecosystems (e.g., Jamf, Intune)
• You have strong expertise in the administration and strategic application of the Atlassian suite (Jira / Confluence) to drive organizational efficiency.
• You are comfortable leading operational governance, managing budgets, and defining multi-year strategies for workplace technology
• You have exceptional communication and empathy skills, with a proven ability to bridge the gap between technical requirements and human needs

The Workplace Technology and Services team makes sure technology at On helps people move-never slows them down.

The team brings together 24 / 7 service desk, on-site support, global asset management, and productivity tools to create a seamless employee experience from day one and every day after. With a strong service-first mindset, we focus on removing friction, building trust, and turning internal IT into a quiet competitive advantage. Working closely with teams across Zurich, London, Berlin, Portland and our global locations, we build reliable foundations that scale with On’s growth and help our people stay focused on what they do best.

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.