Associate Desktop Support Specialist

Provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance and client support on usage of all equipment. Responds to calls regarding system outages, troubleshooting and resolving users' issues who are on location or working remotely.

Strives to meet or exceed Service Level Agreements (SLAs)

• Gains familiarity with Desktop Support concepts, practices and methodologies.
• With guidance, learns to perform Desktop Support duties, including:
  • Installing and configuring basic workstation hardware and software
  • Ensuring system connectivity
  • Providing first-line user support
  • Troubleshooting hardware, software and connectivity issues
  • Assisting with installation and update of anti-virus software and with decontamination of infected systems
  • Assisting with user moves, including de-installation and re-installation
  • Assisting with desktop, laptop and printer break-fix services
  • Gathering and recording systems inventory data
• Learns and complies with the company's desktop, peripheral and related connectivity and security policies and procedures.
• Learns how actions impact SLAs.
• Assists with special projects as assigned.

Required Qualifications

• Diploma or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Desktop Support.
• Good business English skills (Written and spoken).

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies:
Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**